Solution Expert

🔥 1 minute ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 11%

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360Learning

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

📚 Education

⚡ Productivity

☁️ SaaS

💰 $200M Private Equity Round on 2021-10

Education • Productivity • SaaS

360Learning is a company that provides an online learning platform designed to facilitate collaborative learning in organizations. Their platform focuses on empowering L&D professionals to drive culture and learning initiatives through the use of social and collaborative tools. 360Learning aims to improve employee engagement and productivity by promoting a learning culture.

📋 Description

• Support strategic customers in the RUN phase as a trusted advisor on complex use cases • Work closely with Sales, Product, and Customer Success • Analyze advanced client needs and translate requirements into scalable solutions within the 360Learning platform • Manage a portfolio of customers throughout their lifecycle to drive product adoption • Deliver tailored solutions beyond standard product capabilities • Lead complex integrations involving APIs, flat files, and third-party tools • Redesign platform architecture • Run solution audits • Provide high-level recommendations to maximize business impact and long-term value • Own a portfolio of 10 enterprise clients and up to 30 active projects simultaneously • Support Customer Success partners on functional and technical questions • Deliver Professional Services to existing customers • Develop repeatable and scalable processes to improve project quality and delivery • Onboard another Solution Expert • Contribute to the knowledge base and share best practices • Work with the partner ecosystem to strengthen client services • Deliver platform audits and services from the Professional Services catalogue

🎯 Requirements

• 3 years of professional consulting experience, preferably in a customer facing role (Level 2 or 3 support agents, Technical consultant, Technical Account Manager) • Previous deployment experience of SaaS products, ideally HR related • Project management skills • Good understanding and experience working with APIs, SSO configuration & troubleshooting • Solution-oriented, client-first mindset in everything you do • Ability to adapt to your audience and communicate with highly technical and less technical stakeholders • Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations • Enthusiasm for 360Learning's working environment and Convexity Culture

🏖️ Benefits

• Variable incentive pay • Company equity • Comprehensive health insurance starting your first day of employment • RRSP contribution matching • Generous parental leave • Professional development opportunities through our own platform • Unlimited days of annual PTO • 5 days for sick leave • Holiday time in accordance with the Ontario Holiday Calendar • Remote-first organization • Flexible work hours • Six active employee resource groups: Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity

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