Customer Support Agent

🕒 Yesterday

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5CA

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

🤝 B2B

🎮 Gaming

B2B • Gaming

5CA is a customer experience (CX) and technical support outsourcing company that provides multilingual, remote customer and player support services — with a strong focus on the gaming industry. The company emphasizes a fully remote workforce (100% work-from-home since 2005), supports major gaming clients for 20+ years, and hires roles such as Gaming Support Agent, Customer Support Agent, and Tech Support Agent across many countries and languages.

📋 Description

• Provide customer service for multinational consumer electronics and e-commerce companies • Communicate with customers via email, live chat, social media, and phone • Calmly troubleshoot customer issues and provide assistance • Participate in assisted training to develop and improve customer-support skills • Support clients and their customers as part of a large international team

🎯 Requirements

• Advanced English proficiency, minimum C1 • Located in Albania, Algeria, Colombia, Costa Rica, El Salvador, Guatemala, India, Indonesia, Kazakhstan, Kosovo, Nicaragua, Panama, Peru, South Africa, Sri Lanka, Tunisia, Uzbekistan, or Vietnam • Willingness to provide phone support • Interest in copyright and customer satisfaction • Openness to working with new technologies and products • Fast learner who takes initiative and excels at troubleshooting • Dedicated quiet workspace within the residence • Minimum internet speed of 15 Mb/s download and 15 Mb/s upload, with international latency below 120 ms • Minimum 8 GB RAM • Windows 11, all editions except Windows S Mode, or macOS 13.0 or newer • Processor with a CPU Mark of at least 7368; at least 8th Gen Intel or 2nd Gen Ryzen • Integrated graphics card • 2 monitors • Smartphone for two-factor authentication running Android 10.0 or newer or Apple iOS 16.0 or newer • Customer service experience is optional

🏖️ Benefits

• The flexibility to work 100% remotely with no wasted commute time and travel costs • A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients • A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages • Innovative digital tools and comprehensive training, with access to our library of online training courses • Various learning and career development initiatives throughout the year • Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA