Home Care Customer Retention Specialist

Job not on LinkedIn

November 26

🌪️ Kansas – Remote

Although this job is listed in Kansas, this company may be open to hiring remote in other states.

💵 $28 / hour

⏰ Full Time

🟢 Junior

🔄 Customer Retention Specialist

🚫👨‍🎓 No degree required

Apply Now

Receive Emails with Similar Jobs

A Place for Mom

WebsiteLinkedInAll Job Openings

Marketplace • B2C

A Place for Mom is a U. S. -based senior care referral and marketplace that helps families find, compare, and arrange senior living and home care options, including assisted living, memory care, independent living, nursing homes, and home care providers. The company connects families with local senior living advisors, publishes guides, reviews and awards, and offers tools like cost calculators and personalized recommendations. Its service is free to families and is funded by participating senior living communities and home care providers.

501 - 1000 employees

Founded 2000

🏪 Marketplace

👥 B2C

📋 Description

• Answer inbound calls and respond to emails from customers with a potential cancellation • Reach out to those who indicate they are having issues to prevent upcoming cancellations • Work with customers who previously cancelled services to get them to reactivate their services • Resolving concerns and presenting solutions in order to retain the customer’s business • Use high value saving techniques to meet product and service sales retention targets • Following up on customer complaints/concerns setting proper expectations and next steps for the customer • Working through our database of cancelled customers to win them back • Handle escalated customer issues requiring extensive problem solving • Use training to retain and re-establish customers • Notify customer and designated personnel of findings, adjustments, and recommendations • Update and maintain customer databases with accurate customer information and timely data entry • Positively represent the A Place for Mom brand in all written and oral communications

🎯 Requirements

• High school diploma or general education degree (GED) or up to one-year related experience and/or training or an equivalent combination of education and experience • At least 1 year of sales or 2 years customer care experience • Previous experience with retention or winback preferred

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off • Remote work options