Selected: 🔄 Customer Retention Specialist.
Selected: 🆕 Date Added.
🕒 2 days ago
Lead retention specialist managing refunds, payment recovery, and customer loyalty for ELVTR’s global online education platform. Improving retention strategy, KPIs, and revenue recovery.
🌐 Mexico, Costa Rica, +4 more countries – Remote
⏰ Full Time
🟡 Mid-level
🟠 Senior
🔄 Customer Retention Specialist
👻 Ghost score 25%
🕒 4 days ago
Customer retention agent helping The Hero Company, a copywriting-driven direct response company, save cancellations and returns. Handling inbound and outbound customer contacts while earning commissions.
🕒 4 days ago
Retention Specialist reducing churn for Ueni’s SaaS customer service business. Handling cancellation conversations and proactive outreach across phone, chat, and email.
🇩🇴 Dominican Republic – Remote
⏰ Full Time
🟡 Mid-level
🟠 Senior
🔄 Customer Retention Specialist
👻 Ghost score 10%
🕒 4 days ago
Performance specialist analyzing KPIs and operational data for a telecommunications retention team in Portugal. Supporting forecasting, reporting, and continuous improvement initiatives remotely.
🇵🇹 Portugal – Remote
💵 €21k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🔄 Customer Retention Specialist
👻 Ghost score 0%
🗣️🇫🇷 French Required
🗣️🇩🇪 German Required
🕒 4 days ago
Customer Retention Representative re-engaging inactive users for a cryptocurrency kiosk platform. Driving retention revenue through consultative phone sales, promotions, and customer relationship management.
🕒 5 days ago
Clinical Retention Specialist helping diabetes patients sustain Omnipod therapy at Insulet, a medical device company. Delivering clinical education, troubleshooting, and data-driven retention support remotely.
🌽 Illinois, Iowa, +6 more states – Remote
💵 $79.3k - $118.9k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🔄 Customer Retention Specialist
👻 Ghost score 0%
🕒 6 days ago
Customer Retention Manager für E-Commerce-Start-ups und Scale-ups bei RETITO. Betreuung von CRM- und E-Mail-Marketing-Systemen sowie datenbasierte Optimierung von Retention-Strategien.
🗣️🇩🇪 German Required
🕒 6 days ago
Client retention specialist resolving complex customer issues for a profitable information and software products company. Restoring trust, reducing refunds, and protecting long-term customer value.
🌐 Canada, United States, +1 more countries – Remote
💵 $6k - $8k / month
⏰ Full Time
🟡 Mid-level
🟠 Senior
🔄 Customer Retention Specialist
👻 Ghost score 20%
🕒 August 31
Retention Manager owning RYZE's subscriber analytics, save, cancellation, and win-back programs. Reducing churn and improving LTV through testing and cross-functional execution.
🇺🇸 United States – Remote
💰 $1.5M Seed Round - RYZE Superfoods on 2022-03
⏰ Full Time
🟡 Mid-level
🟠 Senior
🔄 Customer Retention Specialist
👻 Ghost score 10%
🕒 August 29
Sales Retention Manager improving learner retention, reducing refunds, and recovering revenue for ELVTR, a global online education company. Leading retention strategies, billing recovery, KPI analysis, and customer solutions.
🌐 Mexico, Costa Rica, +4 more countries – Remote
⏰ Full Time
🟡 Mid-level
🟠 Senior
🔄 Customer Retention Specialist
👻 Ghost score 25%
🕒 August 29
Sales Retention Manager improving learner retention, refund prevention, and payment recovery for ELVTR’s global online education community. Coaching retention teams and optimizing customer experience.
🕒 August 28
Senior Retention Specialist managing data entry, postage, mail distribution, and deliveries for American Income Life. Supporting departmental operations in a remote work-from-home role.
🕒 August 27
Customer loyalty and retention director building lifecycle strategies for nationwide used-car financing provider. Leading retention programs, customer insights, executive partnerships, and a high-performing marketing team.
🇺🇸 United States – Remote
💵 $229.5k - $267.8k / year
⏰ Full Time
🔴 Lead
🔄 Customer Retention Specialist
🦅 H1B Visa Sponsor
👻 Ghost score 0%
🕒 August 27
Leading SysAid’s AI-enabled customer retention and expansion strategy. Transforming post-sales operations for SysAid’s ITSM platform through automation, adoption, and predictive growth.
🇨🇦 Canada – Remote
💰 $30M Private Equity Round on 2018-11
⏰ Full Time
🟠 Senior
🔄 Customer Retention Specialist
👻 Ghost score 10%
🕒 August 26
Senior Product Manager owning retention and engagement for Boldin’s financial planning platform. Building planning habits through experiments, cohort analysis, and accessible retirement experiences.
🇺🇸 United States – Remote
💵 $150k - $178k / year
⏰ Full Time
🟠 Senior
🔄 Customer Retention Specialist
👻 Ghost score 1%
🕒 August 26
Customer Retention Executive securing recurring revenue through SaaS renewals, migrations, and expansions. Managing customer accounts for BeyondTrust, a global identity security and cybersecurity SaaS provider.
🇺🇸 United States – Remote
💰 Private Equity Round on 2021-05
⏰ Full Time
🟢 Junior
🟡 Mid-level
🔄 Customer Retention Specialist
🦅 H1B Visa Sponsor
👻 Ghost score 10%
🕒 August 26
Digital Retention Specialist executing Klaviyo email and Attentive SMS campaigns for a consumer lifestyle brand. Managing campaign calendars, QA, segmentation, launches, and performance reporting.
🏄 California – Remote
💵 $25 - $26 / hour
⏳ Contract/Temporary
🟢 Junior
🔄 Customer Retention Specialist
🚫👨🎓 No degree required
👻 Ghost score 0%
🕒 August 26
Clinical retention specialist helping diabetes patients sustain Insulet Omnipod therapy. Providing virtual education, troubleshooting, outreach, and data-driven retention support across the assigned Southern territory.
🐊 Florida, South Carolina, +1 more states – Remote
💵 $79.3k - $118.9k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🔄 Customer Retention Specialist
👻 Ghost score 0%
🕒 August 25
Clinical retention specialist supporting Omnipod diabetes therapy adoption through education, troubleshooting, and outreach. Helping Insulet’s diabetes device customers sustain long-term therapy use.
🌵 Arizona, California, +4 more states – Remote
💵 $79.3k - $118.9k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🔄 Customer Retention Specialist
👻 Ghost score 0%
🕒 August 20
Clinical retention specialist supporting Insulet’s Omnipod diabetes device adoption. Delivering clinical education, proactive outreach, troubleshooting, and data-driven retention strategies remotely.
🌵 Arizona, California, +4 more states – Remote
💵 $79.3k - $118.9k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🔄 Customer Retention Specialist
👻 Ghost score 0%
+73 More Customer Retention Specialist Jobs Available!

The average salary for remote customer retention specialists is $83,330 per year. This is based on data from 335 job openings. Our advanced AI searches the internet for remote job openings and posts them on our website. We use the salary data from these job postings to calculate salary expectations.
Below is a breakdown of salary data by years of experience:
| Experience | Number of roles analyzed | Average Salary |
|---|---|---|
🟢 Junior Customer Retention Specialist (1-2 yrs) | 107 | $65,234 |
🟡 Mid-level Customer Retention Specialist (2-4 yrs) | 178 | $76,226 |
🟠 Senior Customer Retention Specialist (5-9 yrs) | 33 | $127,161 |
🔴 Lead Customer Retention Specialist (10+ yrs) | 17 | $186,529 |
We analyzed 237 job listings in the last year and found it takes about 33 days for employers to close a job opening.
We reviewed 335 job postings and found the top 10 skills employers are asking for most often are:
You need strong communication skills, problem-solving abilities, analytical thinking, and familiarity with customer relationship management (CRM) tools. Empathy and active listening skills are also crucial for understanding and addressing customer needs.
A degree in business, marketing, or a related field is typically preferred. Relevant experience in customer service or retention also matters. Certifications in customer service or CRM software can enhance your profile.
Responsibilities include managing customer relationships, analyzing customer feedback, implementing retention strategies, resolving issues promptly, and collaborating with marketing and sales teams to improve customer experience.
Benefits include flexible working environments, reduced commuting costs, access to a broader job market, and the opportunity to develop skills in customer engagement and retention strategies.
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