Customer Care Agent

🔥 6 hours ago

🏈 Alabama, Arizona, +26 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🦞 Maine – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $22 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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A1 Garage Door Service

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2007

👥 B2C

🛍️ eCommerce

🛒 Retail

B2C • eCommerce • Retail

A1 Garage Door Service is a leading provider of garage door solutions, specializing in installation, repair, and maintenance services. With a commitment to excellence and customer satisfaction, they offer 24/7 emergency repair services as well as a wide range of garage doors and openers from top brands. Operating in over 15 states across the U. S. , A1 Garage Door Service is known for its highly trained technicians and their dedication to providing swift, reliable service for both residential and commercial customers.

📋 Description

• Act as a liaison and provide product/services information • Answer customer questions and schedule service appointments • Collaborate with others to resolve and de-escalate customer problems accurately and efficiently • Manage large amounts of incoming phone calls and internal transfers • Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships and trust through open and interactive communication • Provide accurate, valid, and complete information using appropriate methods and tools • Address inquiries about repairs and maintenance • Review and manage billing and invoice inquiries • Handle complaints and provide solutions or alternatives within established time limits • Follow up to ensure issue resolution • Keep accurate records of customer interactions and account information • Ensure a positive customer experience throughout every interaction • Uphold company policies and procedures

🎯 Requirements

• Must be able to train and work in a remote environment • Availability to work flexible hours between 5:00am and 6:30pm MST, including weekends; Sundays off • Proven sales and customer support experience or experience as a Client Service Representative • Minimum 12 months of call center experience dealing with complex, escalated customer issues • Strong phone contact handling skills and active listening • Strong knowledge of computer systems and software; Service Titan CRM is a huge plus • Customer orientation and ability to adapt/respond to different types of characters • Ability to multi-task, prioritize, and manage time effectively • Must be able to type 40 wpm or more • Strong written and verbal communication skills • Strong reading comprehension and basic math skills • Ability to pass a pre-employment drug test, excluding THC, and criminal background check • Current eligibility to legally work in the United States • Must reside in one of the listed operating states for payroll reasons • High-speed internet via ethernet cable; Wi-Fi is not accepted • Minimum home internet speed of 150 Mbps download / 20 Mbps upload

🏖️ Benefits

• Medical, dental, vision, 401K • Paid Time Off • Weekly Pay • Internal Promotion opportunities • Company swag