Customer Care Agent

🕒 August 5

🏈 Alabama, Arizona, +27 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🦞 Maine – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $22 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 46%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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A1 Garage Door Service

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2007

👥 B2C

🛍️ eCommerce

🛒 Retail

B2C • eCommerce • Retail

A1 Garage Door Service is a leading provider of garage door solutions, specializing in installation, repair, and maintenance services. With a commitment to excellence and customer satisfaction, they offer 24/7 emergency repair services as well as a wide range of garage doors and openers from top brands. Operating in over 15 states across the U. S. , A1 Garage Door Service is known for its highly trained technicians and their dedication to providing swift, reliable service for both residential and commercial customers.

📋 Description

• Act as a liaison and provide product and service information • Answer customer questions and manage large volumes of incoming phone calls and internal transfers • Identify and assess customers’ needs to achieve satisfaction • Build sustainable customer relationships through open and interactive communication • Provide accurate, valid, and complete information using appropriate methods and tools • Schedule service appointments • Address inquiries about repairs and maintenance • Review and manage billing and invoice inquiries • Handle complaints and provide solutions or alternatives within established time limits • Follow up to ensure issue resolution • Keep accurate records of customer interactions and account information • Ensure a positive customer experience • Uphold company policies and procedures • Collaborate to resolve and de-escalate customer problems accurately and efficiently

🎯 Requirements

• Must be 18 or older • Must be based in an eligible operating state • Must be able to train and work in a remote environment • Availability to work flexible hours between 5:00am and 6:30pm MST, including weekends • Proven sales and customer support experience or experience as a Client Service Representative • Minimum of 12 months call center experience dealing with complex, escalated customer issues • Strong phone contact handling skills and active listening • Strong knowledge of computer systems and software; Service Titan CRM is a plus • Customer orientation and ability to adapt/respond to different types of characters • Ability to multi-task, prioritize, and manage time effectively • Must be able to type 40 wpm or more • Strong written and verbal communication skills • Ability to pass a pre-employment drug test (excluding THC) and criminal background check • Strong reading comprehension and basic math skills • Current eligibility to legally work in the United States • High-speed internet via ethernet cable (no Wi-Fi) • Minimum home internet speed of 150 Mbps download / 20 Mbps upload

🏖️ Benefits

• Medical, dental, and vision insurance • 401K • Paid Time Off • Weekly Pay • Internal Promotion opportunities • Company swag