Customer Engagement Specialist, Inbound

🕒 August 6

🌵 Arizona, Colorado, +16 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌪️ Kansas – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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A1 Garage Door Service

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2007

👥 B2C

🛍️ eCommerce

🛒 Retail

B2C • eCommerce • Retail

A1 Garage Door Service is a leading provider of garage door solutions, specializing in installation, repair, and maintenance services. With a commitment to excellence and customer satisfaction, they offer 24/7 emergency repair services as well as a wide range of garage doors and openers from top brands. Operating in over 15 states across the U. S. , A1 Garage Door Service is known for its highly trained technicians and their dedication to providing swift, reliable service for both residential and commercial customers.

📋 Description

• Act as a liaison with customers • Provide product and services information • Answer customer questions • Schedule service appointments • Manage large amounts of incoming phone calls • Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships and trust through open and interactive communication • Provide accurate, valid, and complete information using the right methods and tools • Meet personal and team sales targets and call-handling quotas • Keep accurate records of customer interactions and account-related information • Collaborate to resolve emerging customer problems accurately and efficiently

🎯 Requirements

• Must be based in one of the operating states: AZ, NM, OR, NV, CO, TX, MN, WI, OK, FL, TN, NC, MI, IN, OH, GA, ID, KS, MO, or SC • Availability for flexible hours between 5:00am and 9:30pm MST, including weekends • Minimum of 12 months call center experience; upselling preferred • Strong phone contact-handling skills and active listening • Strong knowledge of computer systems and software • Customer orientation and ability to adapt/respond to different types of characters • Ability to multitask, prioritize, and manage time effectively • Typing speed of 40 wpm or more • Strong written and verbal communication skills • Strong reading comprehension and basic math skills • Ability to take on additional tasks as needed • Ability to pass a pre-employment drug test, excluding THC, and criminal background check • Current eligibility to legally work in the United States

🏖️ Benefits

• Medical, dental, vision, 401K • Paid Time Off • Weekly Pay • Internal Promotion opportunities • Company swag