Court Coverage Specialist

Job not on LinkedIn

🕒 October 20

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $20 - $22 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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ABC Legal Services

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚖️ Legal

🤝 B2B

📋 Compliance

Legal • B2B • Compliance

ABC Legal Services is a leading provider of service of process solutions in the United States. The company offers reliable and transparent legal document delivery across all 50 states and numerous countries, utilizing a vast network of professional process servers. With a focus on technology and efficiency, ABC Legal uses a mobile app to provide GPS-tracked evidence and real-time updates for every process serve. The firm is recognized for its comprehensive services, making it the trusted choice for law firms, government entities, and individuals seeking legal document services. ABC Legal also offers support in eFiling and various enterprise solutions.

📋 Description

• Own a portfolio of open court hearings and secure attorney coverage by phone, text, and email before hearing dates • Negotiate fees, handle counteroffers, and protect margins while securing coverage • Prioritize competing hearings and make quick judgment calls • Handle last-minute changes, cancellations, and urgent coverage gaps • Onboard and support attorneys and serve as their primary contact • Update law firms on hearing status • Log activity, confirm assignments, and maintain accurate pipeline data • Identify recurring coverage gaps and propose improvements in huddles and team meetings • Track daily metrics including coverage speed, dropped hearings, portfolio efficiency, and cost targets • Resolve scheduling and conflict issues and prepare outstanding work for handoff

🎯 Requirements

• 1+ year in a role requiring high-volume phone outreach or direct negotiation • Comfortable and efficient on the phone, with strong verbal and written communication • Organized and able to manage many open items simultaneously • Calm and decisive under deadline pressure • Tech-comfortable and quick to learn new platforms • High school diploma or equivalent • Preferred: experience in staffing, dispatch, gig-platform operations, or a high-volume call-center/outbound environment • Preferred: track record of hitting or exceeding KPIs in a metrics-driven role • Preferred: familiarity with CRM or scheduling tools • Preferred: exposure to legal, court, or collections operations • Preferred: comfortable on Mac OS and Google Workspace • Monday–Friday availability, 8:00 AM–5:00 PM Mountain Time • Must be based in North Carolina

🏖️ Benefits

• Health, Dental, and Vision Insurance • 401(k) with Company Matching • Paid Time Off • 7 Paid Company Holidays • 4 Floating Holidays per Year • Life Insurance and AD&D Insurance • Long-Term Disability • Health Care Reimbursement Flexible Spending Account (FSA) • Dependent Care Flexible Spending Account • Employee Assistance Program (EAP) • Pet Insurance • Defined career ladder and promotion opportunities

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