Senior ServiceNow Developer

🕒 July 20

🏛️ District of Columbia, Washington – Remote

🏛️ District of Columbia – Remote ☕ Washington – Remote

💵 $91.3k - $184.9k / year

⏰ Full Time

🟠 Senior

🔧 ServiceNow

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Accenture Federal Services

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

💼 Consulting

🎖️ Defense

📦 Logistics

Consulting • Defense • Logistics

Accenture Federal Services is a division of Accenture that focuses on delivering technology and consulting services to the U. S. federal government. With capabilities in cloud, cybersecurity, data and artificial intelligence, digital engineering, and emerging technologies, Accenture Federal Services supports federal agencies in achieving mission-critical outcomes through innovation and technological advancement. The company emphasizes building secure, scalable solutions, enhancing decision-making with data-driven insights, and transforming digital infrastructures to meet complex governmental needs. By leveraging advanced R&D and human-centered design, they aim to improve the performance and resilience of government operations.

📋 Description

• Lead the architectural design, development, and implementation of custom applications and complex workflows within ServiceNow. • Develop and maintain advanced Script Includes, Business Rules, UI Actions, and other scripted components, establishing team standards. • Champion and establish best practices for leveraging AI tools and large language models (LLMs) to ensure high-quality code and innovation on the platform. • Pioneer the use of AI-assisted development techniques for generating sophisticated ServiceNow scripts and complex integration payloads. • Architect and own the configuration of ServiceNow Now Assist features, including designing generative AI Virtual Agent conversations and building Predictive Intelligence models. • Lead the integration of external AI/ML APIs into ServiceNow, creating intelligent automation solutions via Integration Hub and custom REST/SOAP APIs. • Define and govern prompt engineering strategies within ServiceNow's frameworks to ensure secure AI responses. • Lead the technical strategy and development of AI-enhanced ITSM capabilities, such as auto-classification of incidents and intelligent ticket routing. • Mentor and guide mid-level and junior developers, conducting code reviews and fostering a culture of technical excellence. • Design and implement automated testing strategies using ServiceNow ATF to ensure solution reliability and scalability. • Serve as the final escalation point for complex platform and integration issues, providing expert troubleshooting. • Collaborate with stakeholders to define technical strategy and influence the platform roadmap. • Stay ahead of ServiceNow platform releases and AI/ML landscape changes, driving the adoption of new technologies.

🎯 Requirements

• 7+ years of professional software development experience. • 5+ years of extensive hands-on development experience on the ServiceNow platform. • Expert-level proficiency in JavaScript and ServiceNow's server/client scripting APIs. • ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD). • Proven track record of leveraging AI coding assistants to drive improvements in development velocity and code quality. • Deep understanding and hands-on experience with AI/ML concepts and automation techniques applicable to ServiceNow. • Expertise in building and configuring ServiceNow's AI/ML capabilities. • Experience mentoring junior developers and leading technical projects. • Demonstrated ability to architect technical solutions from complex functional requirements.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options