ServiceNow CMDB Manager

🕒 July 10

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🔧 ServiceNow

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 33%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CSC

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

📋 Compliance

🔒 Cybersecurity

Compliance • Cybersecurity

CSC is the world’s leading provider of global business administration and compliance solutions, specializing in administration services to alternative asset managers across a range of fund strategies, and transactions involving capital markets participants in both public and private markets. The company offers domain name management, digital brand protection, cyber security services, compliance and governance, corporate trust, and escrow services. Trusted by more than 90% of the Fortune 500 and operating in over 140 jurisdictions, CSC has been a reliable partner for more than 120 years, ensuring effective business operations for its clients.

📋 Description

• Oversee the design and maintenance of the ServiceNow Configuration Management Database (CMDB) • Ensure CMDB data integrity, normalization, reconciliation, and alignment with the organization’s CSDM framework • Manage and optimize IT Operations Management (ITOM) capabilities • Contribute to the ITOM/CMDB roadmap and align it with IT strategy and business objectives • Design robust, scalable, and secure ServiceNow ITOM solutions, including Discovery, Service Mapping, Event Management, Operational Intelligence, and Orchestration • Gather stakeholder requirements, define processes, and translate them into ServiceNow solutions • Monitor ServiceNow releases, features, and industry trends; lead continuous improvement initiatives • Develop and maintain reporting dashboards, KPIs, and data-driven insights • Establish coding standards, best practices, governance, and regular code reviews • Foster collaboration, accountability, continuous learning, communication, and teamwork • Represent the team in cross-functional initiatives and external engagements such as ServiceNow conferences and product strategy sessions • Demonstrate commitment to company values, high performance standards, workplace diversity, and results

🎯 Requirements

• Bachelor’s degree in computer science or related field required • Minimum of ten (10) years of infrastructure leadership experience • Minimum of five (5) years of recent experience with ServiceNow platform • Strong understanding of ServiceNow modules such as ITSM, ITOM, and SPM • Experience with ServiceNow integrations, workflows, and automation • Proven track record of successfully leading ServiceNow projects and teams • Exceptional leadership, communication, and interpersonal skills • Strong analytical and problem-solving abilities • Ability to provide excellent customer service through understanding service impact and delivering highly reliable service • Direct management of cross-functional, sourced, or matrixed teams • Strong process management, negotiating, influencing, and problem resolution skills • Proven ability to prioritize and execute in a high-pressure environment • Understanding of ITIL framework • Knowledge of business environment, service requirements, and financial services sector • Ability to assess customer/client needs, creatively approach solutions, and influence appropriate courses of action • Strong verbal and written communication skills; ability to explain complex technical ideas in understandable business terms • Ability to accomplish results through others by establishing relationships, effective controls, and leading in a managed service environment

🏖️ Benefits

• Annual success-sharing bonuses or commission plans based on individual performance • Annual leave • Tuition reimbursement • Referral bonuses • Competitive and comprehensive benefits package • Support for colleagues with disabilities and necessary workplace resources • Hybrid or remote work schedules as business needs allow, in alignment with local regulations