CX Advisor

🕒 September 10

🏄 California, Colorado, +11 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🌽 Illinois – Remote 🌾 Nebraska – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote 🎸 Mississippi – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ☕ Washington – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aceable

WebsiteLinkedInAll Job Openings

201 - 500 employees

📚 Education

🛍️ eCommerce

💰 $50M Series C on 2020-12

Education • eCommerce

Aceable is an innovative online education platform that specializes in providing state-approved courses for driver's education and real estate licensing. With high-quality, engaging, and interactive content, Aceable aims to prepare students for exams and certifications in a convenient and accessible manner. Its offerings include various driver education programs for teens, adults, and parents across multiple states, as well as real estate continuing education courses. Known for its supportive customer service and user-friendly app, Aceable strives to make learning both fun and effective while maintaining affordability and flexibility for its users.

📋 Description

• Handle student interactions through calls, chat, texts, and emails with empathy and exceptional customer service • Handle Tier II tickets and escalations based on assigned brands or verticals • Support all brands within at least one vertical • Use AI-powered support tools to improve response efficiency and provide consistent, accurate information • Collect and organize student feedback and product bugs; share with CX management and stakeholders • Prioritize multiple deliverables and change focus quickly to meet student and business needs • Upskill on new and existing products or verticals • Contribute ideas and insights to enhance the student experience

🎯 Requirements

• 2+ years customer service or relevant experience • Availability for weekend and/or evening work • Ability to handle calls, chats, emails, and texts from students for 80%+ of your day • Ability to listen to and understand the needs of each student, de-escalate when needed, and provide productive solutions • Effective and clear verbal and written communication, including proper grammar • Ability to open web browser and navigate multiple tabs simultaneously • Impeccable time management and ability to handle a dynamic environment with multiple deadlines • Punctuality and commitment to arrive on time for scheduled shifts • Required: suitable remote working environment with reliable internet connection and a distraction-free, quiet area for calls • Fluent/bilingual in Spanish is a bonus

🏖️ Benefits

• Competitive total rewards (base salary + bonus/stock options, if applicable) • 401k match • Robust medical, dental, and vision benefits • Generous paid time off programs + 19 paid holidays per year • Flexible work schedule • Wellness programs • Free parking • Weekly lunch, a fully stocked fridge, and plentiful snacks • Company events and activities (holiday events, happy hours, volunteering) • #PursueGrowth Reimbursement ($600 per year for full-time employees) • Free Roadside Assistance subscription