Customer Service

Job not on LinkedIn

🕒 6 days ago

🤠 Texas – Remote

infoinfo

💵 $16 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

Where this job comes from

Posted on Achieve's careers page, not through a job board

First seen by Remote Rocketship 6 days ago

Still open on Achieve's site. Checked 7 hours ago.

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Achieve

1001 - 5000 employees

Founded 2002

💸 Finance

💳 Fintech

💰 $50M Debt Financing on 2023-06

Finance • Fintech

Achieve is a leader in digital personal finance, dedicated to helping individuals achieve better financial futures. The company provides a wide range of services focused on managing and reducing debt, including debt resolution, debt consolidation, and various loan options such as personal and home equity loans. Achieve also equips its users with tools like the Debt Payoff Calculator and educational resources to enhance financial literacy. With a mission to reduce debt-related stress, Achieve offers personalized solutions, innovative technology, and expert guidance to improve clients' financial health. Rated TrustScore 4. 8/5, Achieve has resolved over $19 billion in debt and funded over $11 billion in loans, positioning itself as a reliable partner in personal finance management.

📋 Description

• Communicate with members via phone and email • Provide empathy, care, guidance, and solutions for members’ unique financial needs • Support onboarding and new account setup • Answer questions and coach members throughout their financial journey • Collaborate with the team to share knowledge and best practices • Accurately document member interactions and activity • Train and progress toward higher-level positions

🎯 Requirements

• Minimum of 1 year of Customer Service experience (call center or retail) • High school diploma or equivalent • Available for an 8-hour shift between 6am and 8pm • People-focused approach and solution mindset • Ability to handle a high volume of inbound calls • Strong communication skills

🏖️ Benefits

• 401(k) with employer match • Medical, dental, and vision with HSA and FSA options • Competitive vacation and sick time off • Dedicated volunteer days • Wellness support through Employee Assistance Program, Talkspace, and fitness discounts • Up to $5,250 paid back on eligible education expenses • Pet care discounts • Financial support in times of hardship through the Achieve Care Fund • Employee resource groups and commitment to diversity and inclusion • Remote work opportunity • Additional pay incentives for working weekends • Career progression and training opportunities • Free lunch day during monthly hybrid weeks for employees working from the Tempe office

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