Customer Service Representative

🕒 6 days ago

🏈 Alabama, Arizona, +15 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🐎 Kentucky – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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International SOS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1985

💼 Consulting

📦 Logistics

✈️ Travel

💰 Venture Round on 2007-12

Consulting • Logistics • Travel

International SOS is a leader in health and security services, dedicated to protecting individuals and organizations from health and security threats. With over 40 years of experience, they provide comprehensive travel risk management solutions and 24/7 assistance to help businesses safeguard their employees' wellbeing globally. Serving over 9,000 organizations in 90 countries, International SOS emphasizes proactive health management and crisis response, ensuring organizations can navigate and mitigate risks effectively.

📋 Description

• Manage inbound customer requests through phone, email, and chat • Provide accurate and timely support for customer inquiries and service requests • Assist customers with travel-related or lifestyle loyalty program needs • Document interactions and manage cases using company systems • Maintain quality standards while meeting service and performance metrics • Provide a professional, seamless customer experience with every interaction • Represent recognized brands while supporting global client programs • Support requests related to lifestyle services, travel coordination, entertainment, dining, events, and loyalty program benefits

🎯 Requirements

• Minimum 2 years of interactive customer service experience • Call center or high-volume service experience preferred • Hospitality, travel, or loyalty program experience is highly valued • Personal global travel experience is an asset • Experience with GDS (Amadeus, Sabre, Galileo etc.) is highly valued • Fluent (verbal and written) in English • Professional-level proficiency in Spanish, French, Mandarin, Cantonese, or Portuguese is considered a strong asset • Must be located in one of the following states: Alabama, Arizona, Connecticut, Florida, Georgia, Illinois, Kentucky, Missouri, North Carolina, New Hampshire, Nevada, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, or Virginia • Ability to work a flexible schedule including evenings, weekends, and holidays • Private work-from-home environment with reliable hardwired internet • Ability to pass required background screening • High school diploma or equivalent is required

🏖️ Benefits

• Competitive hourly rate + performance-based incentives • Paid training • 401K (Retirement Plan) • Medical, Dental & Vision benefits • Paid time off • Remote Work from home opportunity • Full-time (40 hours/week), Fixed Schedules • No sales required