Software Customer Service Manager

🕒 October 20

🏈 Alabama, Florida, +4 more states – Remote

🏈 Alabama – Remote 🐊 Florida – Remote ⚜️ Louisiana – Remote 🌲 North Carolina – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote

💵 $100k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Motorola Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1928

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Motorola Solutions is a company that provides a comprehensive safety and security ecosystem, offering technology solutions to protect people, property, and places. The company specializes in critical communications, video security systems, command center solutions, and managed & support services. Their products include mission-critical P25 radios, professional DMR radios, broadband devices, and video security systems powered by AI analytics. Motorola Solutions serves various industries, including public safety, education, healthcare, law enforcement, and more, with a focus on enhancing operational efficiency and response in critical situations. They are committed to delivering solutions that help their customers stay connected, communicate clearly, and act with certainty in the harshest conditions.

📋 Description

• Manage the PremierOne, Flex and Emergency Call Handling software day to day • Ensure contractual obligations are met • Provide expertise in software and mobile video solutions • Drive appropriate resources to solve complex customer issues • Collaborate with Sales, Product, Engineering, Deployment, Customer Success, Land Mobile Radio Customer Service Managers, and CMSO Support teams • Execute service agreements and deploy field resources • Reduce time to resolution and manage escalations • Ensure best practices are followed in customer environments • Coordinate technical changes, cloud releases, customer requests, field change orders, and reconfigurations • Engage in upgrade and execution plans • Monitor complex service matters, technical implementations, and activities • Report on technical performance and review open service requests • Explain technical problems and solutions to team and client members • Coordinate support between account teams and technical resources • Build trusted technical-advisor relationships with customers

🎯 Requirements

• Bachelor's Degree with 3+ years of customer success/public safety experience OR 5+ years of sales/public safety experience • Must be able to obtain background clearance as required by government customer(s) • Legal authorization to work in the U.S. indefinitely is required • Employer work permit sponsorship is not available for this position • Strong understanding of Motorola Software and Video products, API technologies, Software Architecture and Design, System Integration, and Cloud Deployment • Proficiency in Agile project management • Familiarity with software deployment methodologies and quality processes • 5+ years in CommandCenter Software and/or Mobile Video Deployment, Engineering, Sales/Presales, CMSO or Managed & Support Services experience is a plus • Previous public safety experience is a plus

🏖️ Benefits

• Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • Referral Payment Plan • Fully remote position • Approximately 25-50% travel within the Southeast region