Senior Implementation Engineer

🕒 August 21

🌽 Illinois – Remote

🌽 Illinois – Remote

⏰ Full Time

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ACLIVITI

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

💼 Consulting

🤝 B2B

👥 B2C

Consulting • B2B • B2C

Acliviti is a customer experience (CX) strategy and delivery firm that combines CX strategy, journey design, technology transformation, and managed services to help organizations improve customer engagement and operational outcomes. They provide vendor-neutral guidance, bridge business and technical teams, and deliver execution support across omnichannel platforms, data & analytics, cloud operations, and AI program management. Acliviti serves enterprise clients across industries including healthcare, financial services, retail, hospitality, logistics, and insurance, focusing on measurable results, stakeholder alignment, and long-term operational management.

📋 Description

• Support complex delivery programs through CCaaS implementation and enterprise architecture expertise • Champion ownership, technical excellence, and continuous improvement across workstreams • Prioritize assignments across projects based on capability, complexity, and client needs • Support internal process improvement projects, methodologies, and documentation • Maintain knowledge of evolving vendor capabilities and share relevant updates • Identify opportunities involving new product features and solutions • Lead and own end-to-end enterprise CCaaS technical architecture design • Apply security, compliance, data privacy, AI, and NLP concepts to platform architecture • Provide implementation consultation across multiple CCaaS platform capabilities • Support the design, build, and maintenance of reusable code libraries • Conduct stakeholder interviews to establish business requirement milestones • Support technical resourcing for deployment program phases • Support PMO status reporting and executive readouts • Lead technical strategies, systems solutions, and architectural roadmaps • Act as a subject matter expert on operational impacts of technology decisions • Educate technical and non-technical stakeholders on business impacts • Lead testing strategy, execution, and defect resolution • Manage vendor-specific Business Requirements Documentation through client sign-off • Support Statements of Work and Pricing Models for Deployment Services scope

🎯 Requirements

• 7-10+ years of experience in CCaaS software design, documenting and implementing enterprise-level clientele • Bachelor's degree or higher (computer science or computer engineering preferred) • Experience conducting code reviews and establishing best practices standards for coding and documentation • Experience with coding languages such as JavaScript, Python, Java, C++ • Expert experience with NICE CXOne and/or Genesys Pure Cloud • Experience building and managing portfolios of reusable scripting and development templates • Intermediate experience with REST and SOAP API integrations, including designing and implementing complex integrations • Strong background in contact center platforms and technology • Experience and competency with Microsoft tools (Word, PowerPoint, Excel, SharePoint, Teams, etc.) • Intermediate-level competency with vision flows (Visio, Lucid, etc.) • Basic understanding of the interplay between CCaaS and UCaaS platforms • Experience with end-to-end enterprise CCaaS technical architecture, including omni-channel routing, customer analytics, workforce engagement, marketplace bolt-on capabilities, ACD/IVR design, API approaches, and external data integrations • Authorization to work in the United States is addressed in the application

🏖️ Benefits

• 100% coverage of employee health care, vision, and dental insurance • HSA & FSA plans available • Disability & Voluntary Benefits available • 401(k) plan with a 4% employer match • Generous variable comp opportunity • Work-from-home monthly incentive • Inclusive remote working environments