Technical Support Engineer

🕒 4 days ago

🌵 Arizona, California, +9 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🥔 Idaho – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🌲 Oregon – Remote ⛷️ Utah – Remote ☕ Washington – Remote 🦬 Wyoming – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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acre security

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

🔒 Cybersecurity

🔐 Security

🏛️ Government

Cybersecurity • Security • Government

Acre Security is a provider of market-leading physical and digital security solutions designed to meet various security needs across multiple industries. Since 2012, Acre has focused on delivering robust, tailored, and future-proof digital and physical security services that protect people, property, and data. Their offerings include access control systems, intrusion detection solutions, visitor management, and secure communications networking, all designed to integrate seamlessly and adapt to the evolving security landscape.

📋 Description

• Learn and maintain strong knowledge of Acre’s software products, partner integrations, and supported technologies • Provide technical support to customers via phone, ticketing systems, and other support channels • Troubleshoot software, networking, and system‑level issues with a strong focus on customer experience • Continuously test Acre software and integrations to support quality assurance and product reliability • Respond to incoming customer calls and technical inquiries requiring assistance • Participate in an after‑hours on‑call rotation to support customers 24/7/365 • Maintain accurate documentation and records within support and ticketing systems • Continuously build professional, technical, and product knowledge to improve issue resolution and customer outcomes • Create and maintain weekly or monthly reports as directed by leadership.

🎯 Requirements

• Strong customer service and communication skills • Excellent analytical and troubleshooting abilities • Fluency in English (written and verbal) • Strong organizational skills and attention to detail • Ability to learn quickly and perform effectively in a fast‑paced environment • Strong time‑management skills with the ability to multitask • Familiarity with Microsoft operating systems and networking fundamentals • Preferred: Experience in a technical support or customer service role, ideally in a SaaS or call‑center environment • Exposure to software testing, system integrations, or quality assurance activities • Degree in Information Technology, Systems, Engineering, or equivalent practical experience • CompTIA certifications (A+, Network+, Security+)

🏖️ Benefits

• Be part of a disruptor – Help move security forward with a company that challenges the status quo • Learn from industry leaders – Work alongside experts and innovators in security technology • Drive meaningful impact – Your work will directly support customers and protect critical infrastructure • Access professional development, training, and growth opportunities • We offer a competitive compensation package and locally compliant benefits