IT Service Desk Support Analyst – Level 1

Job not on LinkedIn

🕒 4 days ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

TELUS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1990

📡 Telecommunications

⚕️ Healthcare Insurance

🔐 Security

💰 $500M Post-IPO Debt on 2023-03

Telecommunications • Healthcare Insurance • Security

TELUS is a major Canadian telecommunications company that provides a wide range of services including mobile network plans, internet, and television services through platforms like PureFibre and Optik TV. The company offers an extensive array of mobile products such as phones, smartwatches, and tablets, alongside comprehensive internet and TV bundles. TELUS also focuses on additional services like smart home security and healthcare solutions, including virtual healthcare options. It operates across various regions in Canada and is committed to social impact initiatives, such as supporting charities through the TELUS Friendly Future Foundation. With a strong emphasis on connectivity and innovative solutions, TELUS is a key player in the telecommunications sector offering cutting-edge technology solutions to its customers.

📋 Description

• Provide 1st Level Support and monitoring to IT systems and integration solutions • Work in a team with other experienced Support Analysts • Provide client support and issue resolution via E-mail, telephone, and other electronic mediums • Create, manage, and resolve support tickets raised against technical issues • Monitor the Cirrus and ICE applications and services • Basic troubleshooting of problems with hosted applications/services • Support the roll-out of new applications/customers

🎯 Requirements

• Less than 12 months experience or freshly graduated from university • Skills around Linux and MySQL • Basic understanding of XML • Good written and spoken communication skills • Good ticket accuracy • Proactive identification of ongoing issues • Good understanding of XML and related concepts • Knowledge of XML • Understanding of XML validation • Familiarity with document formats; XML, ED I, IDOC and CSV files • Base knowledge of Unix / Linux commands • Base knowledge of MySQL & database commands • Base understanding of XSLT and Flat File transforms • Familiarity with transport technologies: AS2, X400, HTTP, SMTP, SFTP • Base knowledge of v2 and v3 Adapters • Understanding of Hub Management • Basics of Security Certificates

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development