Customer Success Manager

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Acuity Insights

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏥 Healthcare

📚 Education

🔬 Science

💰 Private Equity Round on 2021-08

Healthcare • Education • Science

Acuity Insights is a company focused on enhancing the educational experience of applicants and students across various programs. Through its innovative platforms, including One45 and Casper, Acuity provides holistic admissions tools and analytics solutions that aim to identify potential leaders, improve student success, and manage health sciences programs efficiently. Trusted by over 600 educational partners worldwide, Acuity Insights enables institutions to measure applicants' social intelligence, professionalism, and alignment with educational missions, ultimately facilitating a pathway to success from admissions to graduation.

📋 Description

• Build trusted partnerships with admissions leaders, educators, and program teams at higher education institutions • Learn customers’ admissions and learner-development contexts, institutional goals, and challenges • Take ownership of a portfolio of higher education institutions across North America • Manage customer relationships and lead customer conversations • Support customer adoption, renewals, and long-term value realization • Lead renewal conversations and identify opportunities for account growth • Connect customer needs with Acuity’s products, insights, and support • Share customer insights with Product, Sales, Marketing, and other cross-functional teams • Contribute ideas, refine playbooks, and help shape Acuity’s evolving Customer Success function • Maintain customer health, proactive communication, and thoughtful account planning • Collaborate with Sales on handoffs and growth opportunities • Collaborate with Product on roadmap conversations • Work with Marketing on customer stories and emerging needs • Coordinate with Support Operations during critical customer moments • Report to the leader of the Assessments Customer Success function

🎯 Requirements

• Experience in Customer Success, account management, consulting, implementation, or another customer-facing role owning customer relationships or an account portfolio • Experience guiding customers through implementation, adoption, and renewals while balancing customer value with business outcomes • Experience building relationships with multiple stakeholders and navigating challenging conversations • Experience using CRM and Customer Success platforms such as Salesforce, ChurnZero, or similar tools • Ability to work independently in a remote environment with ownership, sound judgment, and initiative • Experience supporting customers across North American time zones • Canadian residency and valid work authorization • Curiosity, strategic thinking, ownership, clear communication, adaptability, and commercial thinking • Willingness to use new tools, including AI, thoughtfully

🏖️ Benefits

• A salary between $85,000 - $110,000 CAD • A $3,000 annual learning budget • Access to employee stock options • Fully remote within Canada, with up to six weeks per year to work internationally • Self-directed vacation (most teammates take 4–6 weeks annually) • Monthly Acuity Days (a collective Friday off) • Two-week company-wide closure each December • Health benefits from day one for you and your dependents • 2% GRSP matching program • 16-week parental leave top-up beyond EI, available to all parents • High trust and autonomy in how work gets done • Thoughtful, async-friendly communication across a distributed team • Space for deep work, balanced with intentional moments of connection