Client Success Lead

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Affirm

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💳 Fintech

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity on 2021-01

Fintech • B2C • eCommerce

Affirm is a financial technology company that offers a 'Buy Now, Pay Later' service, allowing consumers to make purchases and pay for them over time with flexible payment plans. Affirm eliminates hidden fees and compound interest, providing clear terms and conditions for its users. The company also offers the Affirm Card, a debit card that allows users to request to pay over time for larger purchases or pay in full for smaller ones. Affirm partners with various retailers across multiple categories, including electronics, apparel, and travel, providing customers with the convenience of paying over time at checkout both online and in physical stores. Affirm's services are integrated with Apple Pay, enabling customers to make payments seamlessly from their iPhone or iPad.

📋 Description

• Lead and manage a portfolio of Enterprise and SMB merchant accounts and ensure growth-goal attainment • Define and drive the strategic vision for the portfolio and align joint priorities with Affirm’s broader goals • Influence senior stakeholders and build scaled management frameworks • Develop and execute multi-year growth roadmaps covering product integrations, co-marketing initiatives, and go-to-market expansions • Lead commercial negotiations involving contracts, pricing, renewals, and expansion opportunities • Analyze partner performance and recommend programs to increase adoption, improve performance, and expand use cases • Orchestrate cross-functional execution across Product, Technical, Credit, Analytics, Marketing, Risk, and other stakeholders • Manage customer health to ensure satisfaction, retention, and consistent business outcomes

🎯 Requirements

• 5+ years of B2B client-facing experience, preferably in technology or fintech • Excellent customer relationship management skills • Experience leading and growing complex strategic partnerships at executive level • Experience managing cross-functional, multi-stakeholder initiatives • Strong written and verbal communication and presentation skills • Ability to influence senior stakeholders and executive audiences • Excellent analytical abilities and ability to report data trends to stakeholders • Experience structuring, negotiating, and closing commercial contracts • Ability to adapt quickly, take initiative, and drive project and team success • Ability to craft compelling value propositions and deliver persuasive presentations • Knowledge of consumer finance offerings, SaaS solutions, and e-commerce preferred • Comfortable using Salesforce, AI, and BI tools • Bilingual French and English is a plus

🏖️ Benefits

• Health care coverage with all premiums covered for employees and dependents • Flexible Spending Wallets with stipends for Technology, Food, Lifestyle needs, and family forming expenses • Competitive vacation and holiday schedules • ESPP allowing employees to buy Affirm shares at a discount • Equity rewards • Monthly stipends for health, wellness, and tech spending • Dental and vision coverage for employees and dependents • Reasonable accommodations during the hiring process