Customer Success Manager

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Cira Apps Canada

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Cira Apps Canada is a software company that provides multi-way synchronization solutions for Microsoft 365 and Exchange, specializing in syncing Global Address Lists, contacts, and calendars to smartphones and cloud platforms. Their products (CiraSync, CiraHub, itrezzo, SyncGene) enable two-way and on-premises sync to improve productivity and mobile access to corporate contact and calendar data for organizations.

📋 Description

• Serve as the primary point of contact for assigned customers • Build customer partnerships and translate business challenges and objectives into tailored success strategies • Lead onboarding and implementation sessions to support smooth transition and rapid software adoption • Plan, schedule, and lead structured customer business reviews monthly, quarterly, bi-yearly, and yearly • Monitor customer health, usage, and engagement trends to identify expansion opportunities and mitigate risks • Deliver ongoing training, best practices, and enablement resources • Share customer feedback, insights, and use cases with sales, product, and engineering teams • Drive customer advocacy initiatives, including case studies, testimonials, and references • Use data-driven insights to articulate ROI and business impact to customer stakeholders

🎯 Requirements

• Bachelor’s degree preferred or equivalent work experience • Proven experience in a Customer Success Manager, Account Management, or related role • SaaS experience preferred • Customer-focused mindset and commitment to measurable outcomes • Experience engaging multiple stakeholders and decision makers • Strong analytical skills and ability to translate data into actionable insights • Excellent time management and prioritization skills • Problem-solving mindset, ownership, and attention to detail • Experience using CRM tools such as Salesforce • Working knowledge of Microsoft 365 • Strong written and verbal communication skills • Ability to interpret email tone, communicate professionally, and lead complex, high-stakes discussions and negotiations • Proactive and self-directed; able to independently initiate customer check-ins and lead structured business reviews • Ability to advocate for customers and drive adoption of case studies, testimonials, and published success stories • Bilingual ability is a bonus

🏖️ Benefits

• Supportive, innovative environment • Diverse and inclusive workplace • Equal opportunity employer • Accommodation available upon request