Customer Success Manager, Medical & Health Sciences Education

🔥 13 hours ago

🇨🇦 Canada – Remote

💵 $78k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Acuity Insights

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏥 Healthcare

📚 Education

🔬 Science

💰 Private Equity Round on 2021-08

Healthcare • Education • Science

Acuity Insights is a company focused on enhancing the educational experience of applicants and students across various programs. Through its innovative platforms, including One45 and Casper, Acuity provides holistic admissions tools and analytics solutions that aim to identify potential leaders, improve student success, and manage health sciences programs efficiently. Trusted by over 600 educational partners worldwide, Acuity Insights enables institutions to measure applicants' social intelligence, professionalism, and alignment with educational missions, ultimately facilitating a pathway to success from admissions to graduation.

📋 Description

• Partner with medical and health sciences programs preparing future healthcare professionals • Build trusted partnerships with program leaders, educators, and administrators • Learn customers’ institutions, operating models, goals, and challenges • Develop expertise in Acuity’s Program Experience products: One45, Analytics, and MSPE Builder • Own a focused portfolio of mid-sized and strategic institutional partners • Maintain accountability for partner relationships and outcomes while coordinating with Implementation, Support, Product, Sales, and other teams • Drive customer adoption, retention, renewal readiness, and account health • Identify qualified opportunities for greater adoption or additional Acuity solutions and partner with Sales to advance them • Bring customer patterns, challenges, and insights to Product, Sales, and other teams • Improve customer management, cross-functional collaboration, and use of AI and other tools • Lead strategic customer conversations and help institutions achieve meaningful outcomes • Contribute to stronger renewals, commercial growth, and long-term customer partnerships • Report to the Senior Manager, Customer Success (Program Experience)

🎯 Requirements

• Experience in Customer Success, account management, consulting, or another customer-facing role where you’ve independently owned customer relationships or a portfolio • Experience building trusted relationships across multiple stakeholders in complex customer organizations • Experience supporting customer adoption, retention, and renewals while balancing customer value with business outcomes • Experience identifying customer needs and opportunities where additional products, services, or expertise could create value • Experience navigating challenging conversations and ambiguity with sound judgment and confidence • Experience using CRM or Customer Success platforms such as Salesforce, ChurnZero, or similar tools • Ability to work independently in a remote environment with a high degree of ownership and initiative • Ability to support customers across North American time zones • Canadian residency and valid work authorization • Curiosity, thoughtful judgment, strategic thinking, and genuine investment in customer success • Clear and confident communication • Ability to adapt to changing priorities and use AI and other tools thoughtfully • Comfort leading renewal conversations, identifying growth opportunities, and helping customers invest where they’ll see genuine value • Higher education, healthcare education, or complex B2B SaaS experience is helpful but not required

🏖️ Benefits

• $3,000 annual learning budget • Employee stock options • Fully remote within Canada, with up to six weeks per year to work internationally • Self-directed vacation (most teammates take 4–6 weeks annually) • Monthly Acuity Days (a collective Friday off) • Two-week company-wide closure each December • Health benefits from day one for you and your dependents • 2% GRSP matching program • 16-week parental leave top-up beyond EI, available to all parents • High trust and autonomy in how work gets done • Thoughtful, async-friendly communication across a distributed team • Space for deep work, balanced with intentional moments of connection