Test Support Operations Associate – English, French

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Acuity Insights

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏥 Healthcare

📚 Education

🔬 Science

💰 Private Equity Round on 2021-08

Healthcare • Education • Science

Acuity Insights is a company focused on enhancing the educational experience of applicants and students across various programs. Through its innovative platforms, including One45 and Casper, Acuity provides holistic admissions tools and analytics solutions that aim to identify potential leaders, improve student success, and manage health sciences programs efficiently. Trusted by over 600 educational partners worldwide, Acuity Insights enables institutions to measure applicants' social intelligence, professionalism, and alignment with educational missions, ultimately facilitating a pathway to success from admissions to graduation.

📋 Description

• Prepare for upcoming Casper tests and check that everything is ready • Monitor testing activity and respond when issues arise • Investigate and resolve operational issues within scope, escalating when needed • Support retakes and other applicant needs around testing • Take increasing ownership of day-to-day test operations from preparation through post-test follow-up • Learn and support operational processes for new assessment experiences • Identify recurring problems, unclear processes, and unnecessary steps • Keep operational documentation clear, accurate, and useful • Use AI and other tools thoughtfully to make recurring work faster, clearer, and more consistent • Collaborate with Operations - Support, Customer Success, Product, and Engineering teams • Help ensure Casper tests are completed successfully and provide applicants with a fair, consistent experience

🎯 Requirements

• Professional fluency in English and French • Canadian residency and valid work authorization • Ability to stay organized, track details, follow processes, manage competing priorities, and follow through • Comfortable gathering information, solving problems, and knowing when to seek help or escalate • Strong attention to detail • Clear and thoughtful communication skills • Comfortable using AI tools, or actively building the ability to use them • Curiosity and willingness to learn • Good judgment and ability to remain calm under pressure • Openness to feedback and new ideas • Interest in improving processes • Ability to collaborate and work effectively with others • Previous test or assessment operations experience is not required

🏖️ Benefits

• Starting salary range of $60,000–$70,000 CAD • $3,000 annual learning budget • Employee stock options • Fully remote within Canada • Up to six weeks per year to work internationally • Self-directed vacation (most teammates take 4–6 weeks annually) • Monthly Acuity Days (a collective Friday off) • Two-week company-wide closure each December • Health benefits from day one for you and your dependents • 2% GRSP matching program • 16-week parental leave top-up beyond EI, available to all parents • High trust and autonomy in how work gets done • Thoughtful, async-friendly communication across a distributed team • Space for deep work, balanced with intentional moments of connection