Security and Infrastructure Engineer

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Ada

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

☁️ SaaS

🤖 Artificial Intelligence

SaaS • Artificial Intelligence

Ada is a company that specializes in providing an AI-powered platform for automating customer service across multiple channels, including web, SMS, phone, email, and social media. Their product, Ada's AI Agent, helps businesses manage and optimize customer interactions without requiring coding skills. Ada offers solutions tailored to industries such as eCommerce, FinTech, SaaS, and Gaming. With a focus on AI-driven customer service, Ada's platform supports critical business systems, allowing enterprises to improve operational efficiency, reduce costs, and enhance customer experiences. Their technology is designed to integrate seamlessly into existing customer service setups while ensuring security and compliance with standards like HIPAA and GDPR.

📋 Description

• Own cloud and platform security end to end across AWS and Azure, including Ada’s agentic AI platform. • Architect, design, and operate security technologies across cloud, network, identity, endpoint, and application layers. • Define cloud security reference architectures, threat models, and guardrails aligned with zero trust and least privilege. • Own the lifecycle of security tooling including cloud-native security services, SIEM, CSPM, CIEM, EDR, DLP, and vulnerability management platforms. • Build safety guardrails into the agentic platform and partner with Reasoning Engine and Playbooks teams. • Set secure-coding, review, and threat-modeling standards for new agentic features. • Establish security observability, detection, alerting, and response integrated with Datadog and Sentry. • Engineer automated response and remediation workflows using cloud-native automation, SOAR, and infrastructure as code. • Lead cloud security incident investigations and participate in security-relevant on-call. • Turn recurring security and infrastructure requests into self-serve tooling and embed security into CI/CD and deployment workflows. • Translate NIST SP 800-53, PCI DSS, CIS Benchmarks, and AWS Well-Architected requirements into technical controls. • Support vendor and dependency security, audits, risk assessments, and evidence collection. • Serve as a cloud and platform security subject matter expert, mentor engineers, and make architectural decisions shaping long-term security posture. • Deliver secure-by-default infrastructure, close agent guardrail gaps, improve incident readiness, and enable faster secure engineering delivery. • In the first 90 days, map the attack surface and access model, replace one high-volume manual request with self-serve tooling, and close a guardrail gap.

🎯 Requirements

• 8+ years of experience in cloud, infrastructure, or security engineering, including setting technical direction across multiple teams. • Deep hands-on experience with at least one major cloud provider, preferably AWS; Azure experience is a plus. • Strong experience designing and securing cloud IAM, networking, secrets management, and distributed systems at scale. • Extensive experience with infrastructure as code, including Terraform or CloudFormation, and policy as code. • Experience building or operating detection and response systems including SIEM, CSPM/CIEM, and cloud security monitoring. • Experience with or a strong point of view on securing LLM and agentic AI systems, including guardrails, safe tool use, and failure isolation. • Track record of turning recurring security and infrastructure requests into self-serve tooling. • Ability to translate compliance and risk requirements into technical implementations. • Ability to influence architecture and engineering decisions across teams and mentor senior engineers. • Comfortable operating independently, owning long-term technical initiatives, and participating in security-relevant on-call.

🏖️ Benefits

• Unlimited Vacation: Recharge when you need to. • Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance. • Wellness Account • Employee & Family Assistance Plan • Flexible Work Schedule • Remote-First, In-Person Friendly: Options to work from home or at our local hub. • Learning & Development Budget • Work from Home Budget • Access to Cutting-Edge AI Tools • Hands-On with LLMs • A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology. • Benefits and perks apply to full-time, permanent employees.