Account Operations Specialist – Central Region

🕒 August 27

🇺🇸 United States – Remote

💵 $30 - $45 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

👻 Ghost score 0%

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Adaptive Biotechnologies Corp.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🏥 Healthcare

🧬 Biotechnology

⚕️ Healthcare Insurance

💰 $125M Post-IPO Debt on 2022-09

Healthcare • Biotechnology • Healthcare Insurance

Adaptive Biotechnologies Corp. is a leader in immune-driven medicine, aiming to revolutionize disease detection and treatment. By utilizing the adaptive immune system, the company develops diagnostic and therapeutic solutions powered by its innovative Immune Medicine platform. They offer clinical diagnostics, particularly in Minimal Residual Disease (MRD) testing, and engage in drug discovery and therapeutic development through adaptive immunosequencing technologies. Their biopharma services support the progression of clinical trials and the development of transformative medicines. Adaptive Biotechnologies leverages the complex biology of the immune system, decoding it to advance medical science and improve patient outcomes.

📋 Description

• Support two sales regions to ensure timely access to clonoSEQ ordering for providers and care teams • Manage provider onboarding for expedited ordering and customers with clonoSEQ integrated in their EMR • Build and maintain strategic customer relationships and drive satisfaction through superior service and execution • Collaborate with Account Operations Leads on institution-specific onboarding requirements • Ensure accurate and timely reporting related to new prospects • Serve as customer liaison for priority internal initiatives requiring customer engagement • Educate customers on new support offerings to maximize brand performance • Manage clonoSEQ collection kit inventory in two regions • Collaborate with Clinical Services to ensure effective communication with clinicians and care teams • Serve as a point of customer escalation engagement • Contribute to ongoing business and goal achievement • Support patient pull-through efforts with timely customer follow-up and reporting • Perform all other duties as assigned

🎯 Requirements

• Bachelor’s degree + 2 years of related experience • 1-2 years prior Client Services or Customer Training/Support experience is strongly preferred • Proactive approach to work; strong personal drive and desire for feedback • Strong customer and patient focus with a clear understanding of HIPAA requirements • Strong analytical and planning skills • Keen attention to detail and meticulous data entry skills • Effective project collaborator able to work autonomously • Strong interpersonal and organizational skills • Excellent listening, oral and written communication skills • Support Central Region working hours • Not currently sponsoring candidates requiring work authorization support for this position

🏖️ Benefits

• Equity grant • Bonus eligible • Benefits package (see Adaptive’s benefits at-a-glance) • Equal opportunity and affirmative action employer • Reasonable accommodation for disabled job seekers