Tech Support Analyst I

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October 15

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Advanced Solutions International, Inc.

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B2B • Non-profit • Software

Advanced Solutions International, Inc. is a company dedicated to providing innovative solutions tailored for non-profit organizations. Their flagship product, iMIS, is recognized as a top association management software, facilitating effective member engagement and organizational performance. ASI also offers various platforms like Clowder and TopClass, aimed at enhancing mobile engagement and learning management for associations.

201 - 500 employees

Founded 1991

🤝 B2B

🤝 Non-profit

💰 Venture Round on 2022-01

📋 Description

• Provide technical support to resellers via phone and email. • Work closely with support, services, QA and R&D Teams to communicate customer requirements and ensure timely resolution of support queries. • Document and report SMRs, including bugs and enhancements. • Contribute technical articles and help with tips to on-line resources. • Function as an expert for a particular product to the support staff and company. • Maintain the technical support working environment, including database setup, restores, loading client data, etc. • Perform other job-related duties and responsibilities as may be assigned from time to time.

🎯 Requirements

• Bachelor’s degree in information technology, computer science or related field, or equivalent experience. • 2+ years of technical support experience, preferably supporting business applications software. • Strong technical background. • iMIS experience preferred but not required. • Proficient in Windows and Windows NT, as well as various software applications. • Demonstrated problem-solving and crisis management skills. • Strong conceptual and analytical skills with the ability to work as an effective member of a team. • Excellent communication skills are a must.

🏖️ Benefits

• Wellness Benefits • Opportunities for Professional Growth and Development • Flexible Remote Work • Volunteer Time Off • Study Leave • Employee Assistance Program