Technical Support Analyst I

🕒 February 26

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Advanced Solutions International, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1991

🤝 B2B

🤝 Non-profit

💰 Venture Round on 2022-01

B2B • Non-profit • Software

Advanced Solutions International, Inc. is a company dedicated to providing innovative solutions tailored for non-profit organizations. Their flagship product, iMIS, is recognized as a top association management software, facilitating effective member engagement and organizational performance. ASI also offers various platforms like Clowder and TopClass, aimed at enhancing mobile engagement and learning management for associations.

📋 Description

• Providing technical support to clients, AiSPs, and ASI Consultants via ticketing system and staff via Teams. • Documenting and reporting defects. • Contributing technical articles/help tips to on-line resources, installation instructions and system specific documentation. • Contributing to the internal and/or external product integration training and documentation. • Functioning as an expert for a particular product to the support staff and company. • Performing other duties and job responsibilities as may be assigned from time to time.

🎯 Requirements

• BS/BA in business or related field, or equivalent experience. • 1-3+ years of technical support experience, preferably supporting business applications software, and supporting high-end equipment/applications. • Strong technical background. • Basic business knowledge, including knowledge of accounting principles. • Basic technical knowledge, including knowledge of servers, networks and SQL. • Proficient in Windows as well as various software applications. • Demonstrated problem solving and crisis management skills. • Strong conceptual and analytical skills with the ability to work as an effective member of a team. • Excellent communication skills required.

🏖️ Benefits

• Generous Paid Time Off • Medical, Dental, and Vision Insurance • Life and AD&D Insurance • Flexible Spending Account • Healthcare Savings Account • Wellness Benefits • 401k Retirement Plan with Discretionary Match • Opportunities for Professional Growth and Development • Volunteer Time Off • Study Leave • Employee Assistance Program • Hybrid Remote Work