Senior Manager, Customer & Commercial Operations

🕒 August 24

🇺🇸 United States – Remote

💵 $145k - $175k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 4%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aegis Ventures

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

🏥 Healthcare

Artificial Intelligence • Healthcare

Aegis Ventures is a next-generation startup studio that partners with entrepreneurs and industry leaders to originate, launch, and scale transformative companies. The Aegis platform brings together market-shaping ideas, permanent growth capital, and ambitious individuals who are driven to solve major societal problems. Aegis aims to build companies with the capacity for vast impact, focusing initially on artificial intelligence and health technologies to improve healthcare quality, access, and cost.

📋 Description

• Own US customer operations connecting commercial momentum to customer outcomes • Manage camera ordering and inventory from manufacturing partners • Coordinate hardware delivery with the sales pipeline and new customer deployments • Stand up and run the US camera servicing function, including repairs, replacements, and loaner units • Own commercial contract execution from terms through signature • Partner with sales on commercial terms, draft and redline customer contracts, and manage outside counsel when warranted • Design contract structures for health systems, provider groups, and independent practices • Secure data rights supporting the AI roadmap • Build reusable contract templates, workflow tooling, signing-authority routing, and playbooks • Manage legacy contract obligations and support compliance with customer agreements • Draft internal policies and SOPs • Build AI-powered automation to reduce manual workflow effort and scale operations

🎯 Requirements

• 3-5 years in business or operations roles • Hands-on ownership of hardware logistics or commercial contract management; both is a plus • Startup experience strongly preferred, ideally in a Series A or B environment • Management consulting or investment banking experience is a plus • Experience in a regulated industry is a strong plus; medical device, IVD, or health tech with a hardware component is ideal • Systems thinking and process improvement orientation • Hands-on experience with AI tooling, including building or automating real workflows • Exceptional written communication and attention to detail • Strong ownership, proactive communication, and comfort operating with limited structure

🏖️ Benefits

• Competitive compensation package including a performance-based bonus and meaningful equity • Top-tier health, vision, and dental benefits • Generous monthly health and wellness reimbursement • Opportunity for broader ownership of customer operations as the US footprint expands • Exposure to business building at the intersection of artificial intelligence and healthcare • Collaboration with world-class experts from healthcare provider networks, academia, and industry • Highly talented, close-knit team and world-leading mentors • Equal opportunity employer