Client Success Lead

🕒 September 21

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Affirm

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💳 Fintech

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity on 2021-01

Fintech • B2C • eCommerce

Affirm is a financial technology company that offers a 'Buy Now, Pay Later' service, allowing consumers to make purchases and pay for them over time with flexible payment plans. Affirm eliminates hidden fees and compound interest, providing clear terms and conditions for its users. The company also offers the Affirm Card, a debit card that allows users to request to pay over time for larger purchases or pay in full for smaller ones. Affirm partners with various retailers across multiple categories, including electronics, apparel, and travel, providing customers with the convenience of paying over time at checkout both online and in physical stores. Affirm's services are integrated with Apple Pay, enabling customers to make payments seamlessly from their iPhone or iPad.

📋 Description

• Deliver a proactive client management strategy to encourage growth and retention with merchant partners • Identify upsell and cross-sell opportunities and develop strategies to capitalize on them • Provide prompt and effective support for client needs and inquiries • Conduct regular performance reviews and gather client feedback • Collaborate with internal teams to resolve client issues and requests • Monitor industry trends and market developments to anticipate client needs • Collaborate cross-functionally to execute client support strategies • Align client goals with internal priorities and deliverables • Navigate changing environments with resourcefulness and flexibility • Maintain thorough knowledge of company products and services to support clients accurately

🎯 Requirements

• Bachelor's degree • At least 3-5 years of account management experience • Experience preferably in the financial technology industry • Excellent written and verbal communication skills • Strong interpersonal skills and ability to build rapport with clients and stakeholders • Ability to work independently or as part of a team • Ability to manage multiple priorities in fast-paced, high-pressure environments • Proficiency in CRM software, such as Salesforce • Proficiency in Microsoft Office suite • Knowledge of marketing technologies and e-commerce preferred • Visa sponsorship is not available for this position

🏖️ Benefits

• 100% subsidized medical coverage for employees and dependents • Dental and vision coverage for employees and dependents • Monthly stipends for tech spending • Monthly stipends for health and wellness options • Flexible time off • Generous holiday calendars • Employee stock purchase plan (ESPP) with discounted Affirm stock • Remote-first work flexibility • In-person onboarding experience for all new hires