Senior Support Engineer

🕒 October 12

🏈 Alabama, California, +19 more states – Remote

🏈 Alabama – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🐎 Kentucky – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $130k - $195k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 29 days.
• Jobs at this company usually fill in 63 days.

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Afresh

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🍽️ Food & Beverage

📦 Logistics

💼 Consulting

Food & Beverage • Logistics • Consulting

Afresh is a technology company that provides innovative solutions for the fresh food grocery sector. Their platform leverages cutting-edge machine learning to optimize ordering, inventory management, and reduce food waste, helping grocery teams to manage fresh produce more efficiently. Afresh aims to transform grocery store operations with best-in-class technology, ensuring fresher displays, faster inventory turns, and increased sales. By enhancing operational efficiency and accuracy, Afresh supports grocers in sustainability goals like reducing greenhouse gas emissions and water usage. The company is committed to sustainably nourishing the world with fresh food.

📋 Description

• Own the most complex escalations end to end, including data mapping defects, recommendation and forecast anomalies, and integration or data-feed failures • Identify and lead large initiatives against department-level OKRs • Define and report impact metrics, including baselines and measured outcomes • Build tooling with SQL, Python, Databricks, Looker, Stylo, Claude, Cowork, and lightweight automations • Drive cross-functional change with Solutions Engineering, Data Engineering, Product Engineering, and Operations • Mentor Tier 1 and Tier 2 engineers, lead training, and write playbooks and source-of-truth documentation • Present in Tech Demos, post data-driven updates, join account reviews, and represent Support in cross-functional forums • Master partner-specific behavior across retailers and banners and serve as an escalation point for Product, Engineering, or customers

🎯 Requirements

• 5+ years in technical support engineering, solutions engineering, data engineering, or a comparable role where you personally owned root-cause analysis on production data • Advanced SQL • Demonstrated ability to own complex cross-functional initiatives end to end • Ability to define success numerically and speak to results rather than activity • Proficiency building with AI tools such as Claude or other agentic platforms • Scripting ability in Python or similar • Clear, calm written communication • Comfort with ambiguity and a bias toward shipping an imperfect, iterative solution • Self-direction • Full-time U.S. employees are eligible for the listed benefits

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage for you and your family, with the majority of premiums covered by Afresh • Dedicated mental health support and counseling services • Meaningful equity (U.S. employees) • 401(k) program with a generous company match • Home office stipend • "Coworking Wallets" for flexible workspace access • Annual professional development budget • Monthly "Betterment" wellness/lifestyle stipend • Monthly telecommunications stipend • Flexible paid time off

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