CX Data & Intelligence Analyst

Job not on LinkedIn

🔥 16 hours ago

🇨🇦 Canada – Remote

💵 $110.2k - $194.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Business Intelligence Analyst

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Agilent Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

🍽️ Food & Beverage

🏥 Healthcare

💼 Consulting

💰 $500M Post-IPO Debt on 2019-09

Food & Beverage • Healthcare • Consulting

Agilent Technologies is a global leader in the field of analytical and laboratory instruments. The company offers a diverse range of products and solutions, including gas and liquid chromatography, mass spectrometry, lab supplies, and software and informatics. Agilent serves various industries, such as biopharma, food and beverage testing, clinical diagnostics, and environmental testing. Additionally, Agilent provides comprehensive services for lab management, maintenance, and instrument repair. They focus heavily on advancing science through sustainable solutions and supporting genomics, pathology, and cancer research with advanced technologies.

📋 Description

• Serve as a subject matter expert for CX measurement, analytics, reporting, and insight generation • Ensure the accuracy, integrity, and governance of customer feedback, survey, CRM, operational, and business data • Develop integrated views of the customer experience across multiple data sources and models • Design, develop, and maintain dashboards, scorecards, and reporting solutions • Develop analytical frameworks connecting customer perceptions, operational performance, and business outcomes • Identify trends, drivers, risks, and opportunities to inform strategic decision-making • Serve as the organization's expert for Qualtrics reporting, dashboarding, and CX analytics solutions • Manage website feedback projects, including the ACX quarterly web pop-up survey and ad hoc intercept surveys • Coordinate with Digital Channel and IT to ensure Qualtrics surveys integrate with Agilent systems and web setup • Provide technical leadership for integrating ACX data with CRM and operational data • Act as primary technical contact with IT, ACOE, GBS, Digital Channel, Qualtrics, Walker, and other survey platform providers • Translate complex business questions into analytical approaches and actionable recommendations • Support strategic planning and decision-making through customer intelligence, reporting, and data-driven recommendations • Consult and educate stakeholders on Qualtrics, CX metrics, reporting standards, best practices, and guidance

🎯 Requirements

• Bachelor's degree in Business, Analytics, Data Science, Statistics, Customer Experience, Marketing, or a related field, or equivalent professional experience • 5+ years of experience in customer insights, business intelligence, analytics, customer experience, or related disciplines • Expertise in survey-based research programs, sampling methodologies, data QC/bias, predictive modeling, segmentation/clustering, multivariate analytics, and unstructured data processing • Experience utilizing Qualtrics programs, reporting, and dashboards • Strong analytical and problem-solving skills • Experience with survey, CRM, ERP, operational, and business datasets • Strong communication, presentation, and stakeholder management skills • Working knowledge of Customer Experience, Voice of Customer (VoC), customer feedback programs, and customer insight methodologies • Qualtrics XM Certification preferred • Experience with enterprise analytics and visualization tools such as Power BI, Tableau, Qlik, Spotfire, or similar platforms preferred • Experience with SQL, Python, or other analytical tools preferred • Experience with customer journey analytics, predictive analytics, text analytics, or advanced reporting methodologies preferred • Knowledge of NPS, CSAT, customer satisfaction measurement, and Voice of Customer programs preferred • Demonstrated ability to influence decisions through insights and data storytelling preferred

🏖️ Benefits

• Bonus eligibility • Stock eligibility • Benefits • Option to work remotely • Occasional travel • Day shift

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume