Technical Support Engineer – Level 2

🕒 November 3

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 7 days.
• Jobs at this company usually fill in 62 days.
• No salary listed.

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Agiloft

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1991

⚖️ Legal

💼 Consulting

🏥 Healthcare

💰 $45M Private Equity Round on 2020-08

Legal • Consulting • Healthcare

Agiloft is a leading provider of enterprise contract lifecycle management (CLM) solutions designed to streamline and enhance the contracting process. Their Data-first Agreement Platform is a force multiplier that helps organizations reach agreements quickly and collaboratively, leveraging data to operate smarter and more transparently. Agiloft's offerings include integration hubs and an AI platform tailored for business services, healthcare, legal professionals, and procurement. With a high customer retention rate and recognition as a leader in the Gartner Magic Quadrant for CLM, Agiloft is known for its user-friendly no-code interface and robust service and support. The company emphasizes direct relationships and trust, promising to help clients 'Agree and Thrive.

📋 Description

• Investigate and resolve advanced technical issues escalated from Tier 1 support • Answer phone, email, and chat inquiries from customers within documented SLAs/guidelines • Provide customer service to customers, partners, and internal stakeholders • Collaborate with Product, Engineering, and QA teams on issue resolution and knowledge sharing • Build knowledge of integrated products including Active Directory, Adobe Sign, Outlook, Word, Excel, and Salesforce • Use log analysis, Linux CLI, and cloud monitoring tools to identify root causes • Reproduce customer issues in nonproduction environments and escalate verified bugs to Tier 3 • Contribute to internal knowledge bases and documentation • Support onboarding and mentorship for Tier 1 team members • Interface with Tier 3, development, and CSM teams to achieve the best customer experience • Other duties as assigned

🎯 Requirements

• 2+ years of experience in a technical support role • Intelligence, creativity, familiarity with web-based technologies, and ability to rapidly learn a complex and wide-ranging program • Experience with database concepts, web-based technologies, and operating systems • Excellent troubleshooting and analytical skills • Excellent written and verbal English communication skills • Ability to manage competing priorities and communicate technical concepts clearly • Bachelor's degree in computer science, information technology, or a related field or equivalent work experience (preferred) • Expertise in using and troubleshooting the Agiloft product (preferred) • Basic knowledge of SQL, Java, APIs, and Linux (preferred) • Proficiency in RESTful APIs, webhook troubleshooting, and common integration patterns (preferred) • Understanding of authentication protocols such as SAML MFA (preferred)

🏖️ Benefits

• Healthy work/life balance • Floating holidays • Quarterly, no-questions-asked wellness day • Employee Resource Groups (ERGs)

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