Head of Operations

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🕒 May 21

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Aiphoria

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

🔥 Funding within the last year

💰 $34M Series A - Aiphoria on 2025-07

Artificial Intelligence • B2B • SaaS

Aiphoria is a provider of AI-driven virtual employees and a proprietary platform that automates multi-channel customer-facing and back-office tasks. Its Aiphoria Pros are multilingual, multi-modal agents (voice, chat, email, calls) that handle support, sales, collections, legal, HR and marketing workflows for enterprise customers in industries such as banking, telecom and e‑commerce. The company offers cloud and on‑prem deployments, analytics and open-architecture integrations to reduce human labor, improve response times and boost customer satisfaction.

📋 Description

• Lead operational execution across implementations, onboarding, client launches, and production environments • Establish operational processes, controls, escalation paths, and execution standards across the organization • Drive accountability across internal teams and external partners to ensure operational consistency and execution discipline • Maintain operational readiness for platform deployments, workflow changes, and client expansions • Own deployment execution and operational coordination for collection agencies, healthcare organizations, debt buyers, and servicing clients • Build scalable onboarding, implementation, and operational support processes • Ensure operational workflows align with client requirements, staffing models, servicing strategies, and compliance expectations • Maintain strong working knowledge of debt collection regulations including FDCPA, TCPA, Reg F, state regulations, consent management, disclosures, call handling, and operational controls • Partner closely with Compliance and Legal teams to ensure operational processes align with regulatory expectations and client requirements • Support audit readiness, documentation standards, complaint escalation management, and operational governance • Develop operational playbooks, deployment standards, QA processes, workflow governance, and escalation procedures • Identify operational gaps, servicing inefficiencies, workflow risks, and process breakdowns • Drive operational improvements focused on scalability, consistency, compliance, and client outcomes • Coordinate operational testing, release readiness, and production support activities • Act as the operational bridge across Operations, Product, Engineering, Compliance, Client Success, Sales, and executive leadership • Manage relationships with operational leaders, compliance teams, implementation stakeholders, and external partners • Track operational KPIs including deployment timelines, implementation success, workflow efficiency, client adoption, QA trends, and operational risk indicators

🎯 Requirements

• 15+ years of operational leadership experience in collections, healthcare revenue cycle, financial services, contact center operations, or other regulated servicing environments • Strong understanding of debt collection regulations, operational compliance requirements, and consumer communication workflows • Experience managing operational teams, implementations, onboarding, and client delivery functions • Proven ability to operate inside regulated, high-volume servicing environments • Strong project management, organizational, and operational leadership skills • Experience coordinating across Compliance, Product, Engineering, Legal, and executive leadership teams • Ability to manage multiple priorities and operational risks in fast-moving environments • Experience supporting operational audits, governance processes, and escalation management • Familiarity with AI enabled workflows, conversational AI, automation platforms, or contact center technologies preferred

🏖️ Benefits

• 15 days PTO + all federal holidays + 3 sick days • Health insurance reimbursement (ICHRA) • 401(k) • Laptop provided by the company • Participation in Employee Stock Ownership Plan (ESOP)