Policy Manager, Quality

🕒 3 days ago

🇺🇸 United States – Remote

💵 $168k - $207k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Airbnb

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

✈️ Travel

📦 Logistics

🛍️ eCommerce

💰 Post-IPO Equity on 2020-12

Travel • Logistics • eCommerce

Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.

📋 Description

• Lead policy development for host and guest quality, including Ground Rules and quality standards for stays • Draft clear and scalable policy frameworks that keep pace with product innovation • Collaborate with Product, Supply, Community Support, Legal, and other cross-functional stakeholders • Guide policy operationalization efforts with cross-functional partners • Support company quality initiatives with risk mitigation guidance and policy deliverables • Use data, research, and community insights to evaluate policies and identify improvement opportunities • Drive policy revisions before issues escalate • Define quality standards and enforcement systems for Airbnb’s marketplace • Enable business and product teams to move quickly with scalable policy frameworks

🎯 Requirements

• 10-12+ years of experience in a Policy or Trust and Safety role • Prior leadership on quality, standards, or community policy, with demonstrated experience defining and enforcing a quality bar at scale • Experience with review, rating, or reputation systems, and the fairness and integrity questions they raise • Experience designing policies for consumer two-sided marketplaces • Demonstrated capacity for critical thinking, research, and analysis • Strong attention to detail • Exceptional writing and communication skills • Thoughtful business judgment and strategic thinking • Ability to work well under pressure • Proven ability to partner with and enable business teams, translating policy requirements into practical solutions that support business objectives • Experience working in a matrix and driving solutions to complex problems through cross-functional collaboration • Fluency in data analysis and data-driven decision-making • Ability to explain and simplify complex information to others • Adaptability to cultural differences and nuances • Commitment to ethics, integrity, diversity, and belonging • Must live in a state where Airbnb, Inc. has a registered entity

🏖️ Benefits

• Bonus eligibility • Equity eligibility • Benefits • Employee Travel Credits • Occasional work at an Airbnb office or attendance at offsites, as agreed with the manager • Disability accommodations during the application and interview process