Strategic Consultant – Customer Onboarding, Strategic Projects

November 6

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Airship

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SaaS • Artificial Intelligence • B2B

Airship is a comprehensive customer experience platform that empowers businesses to orchestrate, personalize, and optimize customer journeys across multiple channels, including apps, web, SMS, email, and mobile wallets. It offers a no-code solution, allowing teams to create seamless, mobile-first experiences without the need for extensive development resources. Airship's platform uses AI to enhance engagement and personalization through generative and predictive insights, supporting industries such as travel, retail, finance, and telecommunications. Trusted by leading global brands, Airship aims to overcome the challenges of disconnected and siloed customer interactions, driving loyalty and revenue growth through innovative, data-driven solutions.

201 - 500 employees

☁️ SaaS

🤖 Artificial Intelligence

🤝 B2B

💰 $25M Series F on 2018-06

📋 Description

• Drive customer success from day one as a Strategic Consultant who transforms new Airship customers into platform power users • Lead high-impact onboarding projects and strategic initiatives that connect business goals to measurable marketing outcomes, working with global brands to accelerate their mobile-first customer engagement strategies • Ensure clear planning, execution, and delivery of measurable results while partnering with Technical Services, Account Management, and Pre-Sales teams • Use case validation, success measurement, and campaign launch readiness through critical sessions • Drive POC, trial, and adoption acceleration projects to demonstrate and expand customer value • Support at-risk accounts through targeted interventions focused on use case activation and lifecycle optimization • Partner on data-driven Business Reviews to identify growth and expansion opportunities • Manage multiple concurrent projects delivering measurable outcomes within defined timelines • Ensure unified customer experience across onboarding and post-onboarding phases through cross-functional partnership • Capture learnings and improve processes for onboarding and strategic delivery • Contribute to best-practice materials for strategic project delivery

🎯 Requirements

• 5+ years of experience in project management, consulting, or marketing management within SaaS, CRM, or marketing technology environments • Proven track record leading cross-functional customer projects combining technical implementation and marketing strategy • Strong customer lifecycle marketing expertise with ability to map data, use cases, and campaigns to business objectives • Strategic translation abilities - convert business goals into technical and operational requirements • Excellent verbal and written communication skills with strong storytelling skills • Demonstrated ability to collaborate effectively across customer-facing, technical, and internal teams in fast-paced environments • Workshop facilitation experience with structured customer engagements, executive check-ins, and success reviews • Analytical and organizational excellence - manage details while maintaining strategic focus • Comfortable leveraging AI-powered tools and large language models (LLMs) to accelerate strategic project delivery - including building customer experience mock-ups, crafting strategic narratives, and enhancing presentation quality. • Collaborative mindset for fast-paced, cross-functional environments • Ability to travel up to 20% for customer engagement opportunities • Marketing automation platform experience (Airship, Salesforce, Adobe, Oracle, Braze preferred) • Multi-channel marketing understanding across mobile app, SMS, wallet, web, and email channels • Data mapping and analytics familiarity to support insights and reporting

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities • Commission • Bonuses • Other performance incentives • Equity offering