Senior Manager, Client Management – Alight Leave Solutions

🕒 August 7

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $100k - $120k / year

⏰ Full Time

🟠 Senior

🤝 Client Partner

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Alight Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

🏥 Healthcare

☁️ SaaS

💰 $22.5M Post-IPO Secondary - Alight Solutions on 2023-08

B2B • Healthcare • SaaS

Alight Solutions is a leading benefits administration provider that delivers health, wealth, leave, and related HR point solutions for large organizations and their employees. The company helps manage benefits administration and human capital-related processes for enterprises, serving many of the world’s largest organizations and over 30 million people. Alight also emphasizes product and technology roles, corporate sustainability, total rewards, and a focus on transforming lives and organizations by maximizing health, financial and work wellbeing.

📋 Description

• Develop and manage strategy for a high-revenue, complex client portfolio • Build trusted relationships with internal teams, customer stakeholders, brokers, and third-party stakeholders • Partner with Solutions Delivery post-sale to transition clients from Implementation to Service • Advocate for business readiness and client success • Collaborate cross-functionally to optimize product, service, and delivery outcomes • Consult clients on best practices to increase product adoption, utilization, and solution value • Own account health strategy and proactively monitor client retention risk • Design and execute success plans to resolve issues and mitigate risk • Prepare and conduct Quarterly and Annual Client Business Reviews • Tailor value-driven messaging to client goals and outcomes • Inform clients about legislation affecting disability, workers compensation, and FMLA management • Pursue continuous improvement and act as a change agent • Travel to internal meetings, client meetings, and industry conferences as needed

🎯 Requirements

• 5 years of direct Client/Broker Relationship management experience or advanced degree equivalent • Excellent communication, relationship development, negotiation, and issue resolution skills with C-Suite Executives and key Client/Broker contacts • Compelling analytical skills and ability to translate data into actionable insights • Experience managing pricing and financial models • Ability to partner with the Sales/Commercial Team to identify expansion opportunities • Experience leading client engagement strategies focused on client satisfaction, retention, and expansion • Experience in HR services, business management, disability/absence, and healthcare • Successful completion of a background check if offered employment • Work authorization in the United States that does not now or in the future require visa sponsorship

🏖️ Benefits

• Health, dental and vision coverages starting Day One • Wellbeing programs • Retirement plans with contribution matching • Generous time off • Parental leave • Continuing education • Career growth opportunities • Flexible working arrangements wherever possible • Competitive total rewards package • Continuing education and training • Occasional travel to physical office locations may be required