Bilingual Customer Experience Representative

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $44k - $64k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Allegion

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2013

🏭 Manufacturing

🔐 Security

🔧 Hardware

💰 Post-IPO Debt on 2022-06

Manufacturing • Security • Hardware

Allegion is a company specializing in security solutions, focusing on security around the door and adjacent areas. They produce a wide range of products from mechanical locks to advanced biometric scanning devices, providing integrated and simple security solutions. Allegion aims to redefine security through innovative technology, ensuring safety wherever customers may be.

📋 Description

• Provide exceptional customer service, warranty support, pre-purchase support, technical support, and issue resolution • Troubleshoot basic technical problems primarily by phone through inbound and outbound calls, and via digital channels as needed • Assist customers with troubleshooting Schlage products and provide resolutions or appropriate next steps • Escalate cases or seek guidance from internal resources and subject matter experts • Guide customers through installation, mobile app setup, product registration, and related how-to inquiries • Communicate case drivers and recurring issues to internal stakeholders • Build customer trust by following through on commitments • Develop and maintain knowledge of Allegion’s mechanical and electronic consumer products and components • Gain knowledge of complex troubleshooting scenarios and advanced products such as integrated locks • Participate in ongoing training and development • Maintain working knowledge of product catalogs, manuals, instruction sheets/templates, and price books • Follow established processes and maintain high performance and quality • Participate positively in team activities • Consistently meet goals and KPI expectations • Support Allegion’s customer-centric values and mission

🎯 Requirements

• Bilingual in French and English is required • Minimum 3 years of customer service experience preferred • High school diploma or GED required • Bachelor’s degree preferred • Ability to type 55 wpm, corrected speed • 1+ years’ experience handling high-volume customer inquiries • Strong written and verbal communication skills, with proper grammar and punctuation knowledge • Basic computer skills • Working knowledge of PC-based software applications, including Microsoft Office (Outlook, Word, Excel) and basic web applications • Familiarity with and/or comfort using smart device applications is required • Ability to multitask, prioritize, and manage time efficiently • Ability to identify recurring customer issues • Ability to develop cross-functional, professional working relationships

🏖️ Benefits

• Paid time off and holiday pay • Competitive base salary • Health, dental and other insurance coverage • Tuition reimbursement / continuing education • Employee discounts • Community involvement opportunities • Individual development plans and career growth maps • Clifton Strengths testing and coaching • Ongoing training and development • Bonus eligible (LIP 5%) • Overtime eligible • Diversity, inclusion and belonging commitment • Collaborative, dynamic team environment