Bilingual Customer Service Representative, Spanish – English

🔥 1 minute ago

🇨🇦 Canada – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Propel Holdings

WebsiteLinkedInAll Job Openings

201 - 500 employees

💳 Fintech

🤖 Artificial Intelligence

🏦 Banking

Fintech • Artificial Intelligence • Banking

Propel Holdings is a Canadian fintech company that operates an AI-powered online lending platform focused on expanding access to credit for underserved consumers and delivering banking solutions to partners. Using proprietary machine learning that evaluates thousands of data points beyond traditional credit scores, Propel has facilitated nearly two million loans and several billion dollars in originations through its consumer brands and partner-facing Propel Bank. The company positions itself at the intersection of finance and technology, enabling banks and partners to deploy fintech-driven credit products.

📋 Description

• Handle inbound and outbound calls for multiple portfolios • Use multiple web-based applications for investigation and verification • Answer existing and potential customer questions with accuracy and urgency • Communicate the appropriate course of action to clients in a friendly and professional manner • Build customer confidence in Propel's services as a subject matter expert • Work as a team to obtain individual and team goals • Assist customers with online loan applications and the funds transfer process • Report to the Manager, Operations

🎯 Requirements

• High School Diploma or equivalent • Minimum of 1 year of customer service or call center experience • Excellent verbal and written communication skills in English; Spanish is an asset • Exceptional customer service skills: able to build rapport with clients and handle escalated calls • Good knowledge of Microsoft Office and Internet • Able to prioritize workload and handle high call volumes while maintaining a professional and personable approach • Demonstrated ability to thrive in a fast-paced and goal-oriented environment • Must be available to work Monday to Friday 3pm to 11pm and Weekends 10am to 6pm

🏖️ Benefits

• Growth and opportunity – we pride ourselves on promoting from within • Incredible company culture • Competitive salary and health benefits • Comprehensive vacation package • Group health and dental benefits • Group RRSP program • Support for new parents • Diverse and inclusive workplace • Performance-based incentive programs may be available, including bonuses and commissions