Bilingual Customer Service

Job not on LinkedIn

🔥 4 minutes ago

🇨🇦 Canada – Remote

💵 $15 - $19 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Provide first-level customer service and technical solutions regarding client products • Build and maintain positive customer relations through personalized solutions • Coordinate with various company functions to ensure requests are handled appropriately • Schedule service calls and follow up with customers/clients • Troubleshoot and resolve technical issues using established diagnostic tools and procedures • Accurately enter data using prescribed applications • Handle customer calls with active listening, empathy, and reassurance • Own the customer experience and deliver comprehensive resolutions • Adapt communication style to different audiences and read verbal and non-verbal cues • Answer inbound and outbound customer queries • Adapt problem-solving approaches without compromising outcomes

🎯 Requirements

• Minimum high school degree • Minimum 6 months of experience in customer-facing environments (phone, chat, in person, etc.) • Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred • Must be at least 21 years old • Excellent communication/comprehension skills in English and French; able to communicate clearly and effectively, both written and verbal • Ability to type 30 wpm and successfully pass language/grammar screening • Excellent home internet hardwired • Degree or certification in technology is a plus

🏖️ Benefits

• Télétravail / Work from home • Paid Training • Employee referral program - $500.00 for every referral hired • Excellent medical, dental and benefits plans • Great perks on everyday products and services with Canada's leading employee perk program • Internal career advancement opportunities • Accommodations available on request for candidates with disabilities