Online Billing and Support Agent – Seasonal Contract

🔥 15 hours ago

🇨🇦 Canada – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Indigo

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🍽️ Food & Beverage

🏨 Hospitality

📣 Marketing

💰 $913.8k Post-IPO Secondary on 2022-11

Food & Beverage • Hospitality • Marketing

Indigo is dedicated to telling stories and creating experiences centered around books, ideas, and community. With over 170 retail locations across Canada, including Indigo, Indigospirit, Chapters, and Coles stores, it offers a wide variety of products such as books, toys, gifts, stationery, eReading devices, home decor, baby items, electronics, wellness products, beauty items, and fashion. Indigo is focused on building a customer-centered culture and providing enriching experiences for both its customers and employees.

📋 Description

• Support Customers, Stores and Customer Service via telephone, live chat, and email with account and order concerns and general inquiries • Recover failed settlements • Resolve billing inquiries, including invoice requests, chargebacks, refunds and adjustments • Resolve customer and order-related problems, escalating issues, bugs and concerns to appropriate channels • Provide phone and email support to Customers, Stores and the Customer Service Team • Investigate late orders using various tools and applications • Work with internal departments and external vendors on product updates and estimated shipping timeframes • Follow through on assigned tasks efficiently, accurately and with high quality • Advocate for customers in decision-making and design processes • Identify and anticipate customer expectations and needs • Identify areas for improvement, diagnose issues and work to resolve them • Collaborate cross-departmentally and share technical knowledge • Report to the Manager, Customer Service

🎯 Requirements

• Secondary School Diploma • 2+ years Customer Service Experience • Employment is contingent upon the successful completion of a credit check • Excellent communication skills, both verbal and written • Strong organizational skills with ability to handle multiple projects simultaneously while meeting deadlines and reacting quickly to shifting priorities • Able to handle stressful situations involving irate customer escalations • Knowledge of Excel • Works well independently with minimal supervision • Detail oriented, with an emphasis on accuracy and quality • Call Centre experience an asset • Flexible schedule (Mon-Sun 9am-11pm ET, including Stat Holidays)

🏖️ Benefits

• Employees can work remotely • Flexible schedule (Mon-Sun 9am-11pm ET, including Stat Holidays) • Diversity, Equity, Inclusion, and Accessibility commitments • Recruitment accommodation available upon request