Support Specialist – Overnight

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $47k - $55k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Paramount Commerce

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

💸 Finance

💳 Fintech

Finance • Fintech

Paramount Commerce is a leading payment solutions provider specializing in Pay By Bank services. With over 20 years of industry experience and $100 billion in volumes processed, the company offers innovative payment technologies that are faster, simpler, and more cost-effective than traditional methods. Paramount Commerce's solutions, which include INTERAC® Instant Bank Transfers, help merchants facilitate instant payments, acquire new customers, reduce costs, and enhance customer loyalty. The company is also known for its advanced risk management system, which helps mitigate fraud and improve transaction safety. With an in-house team of experts, Paramount Commerce continuously evolves its services to offer cutting-edge payment solutions and maintain its status as a trusted partner in the industry.

📋 Description

• Respond to Business Customers and their Consumers across digital support channels (chat and email), resolving inquiries, requests, and issues efficiently and empathetically. • Work overnight shifts Monday-Sunday, 12am - 8:30am EST, with a consistent late-night schedule. • Develop a strong understanding of Paramount Commerce’s products and services to provide accurate, helpful, and consistent support. • Collaborate with internal teams to investigate and resolve customer inquiries. • Ensure customer interactions are well-documented and managed according to internal processes and standards. • Identify challenges and share ideas to improve processes, tools, and the overall customer experience. • Monitor customer accounts for potential fraudulent activity and take appropriate action. • Participate in special projects improving product quality, service delivery, and customer satisfaction. • Support additional administrative tasks as needed.

🎯 Requirements

• 2+ years of experience in a contact center or customer support environment, ideally supporting customers via chat and email. • Comfortable and reliable working overnight from 12am - 8:30am EST. • Solid understanding of contact center metrics and KPIs. • Familiarity with online payment rules and regulations is an asset. • Strong written and verbal communication skills. • Ability to multitask and navigate multiple digital tools and platforms simultaneously. • Experience with Genesys Cloud is an asset. • La connaissance de l’anglais peut être requise afin de collaborer avec des collègues, partenaires et clients situés à l’extérieur du Québec.

🏖️ Benefits

• Competitive salary • Generous Vacation + Summer Fridays • Health & Dental Benefits • Wellness Spending Account • Retirement savings matching plan • Remote first environment • Quality Hardware provided to do your work • Parental leave top up program • Birthday Day Off • Quarterly Socials • Volunteer Days to give back to our community • Vacances généreuses et horaires d’été aménagés • Assurance santé et dentaire • Compte mieux-être • Régime d’épargne-retraite avec contribution de l’employeur • Environnement de travail principalement à distance • Équipement technologique fourni • Programme de complément au congé parental • Congé le jour de votre anniversaire • Activités sociales trimestrielles • Journées de bénévolat