Customer Experience Specialist, Bilingual

Job not on LinkedIn

🔥 23 hours ago

🇨🇦 Canada – Remote

💵 $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NQX

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1999

💼 Consulting

🤝 B2B

🏢 Enterprise

Consulting • B2B • Enterprise

NQX is a customer experience (CX) services and digital solutions company formed by the merger of Nordia and Quantrics. It provides contact center outsourcing, CX consulting, and end-to-end digital product development and integration to major brands, managing over 20 million customer interactions annually with a team of roughly 10,000 professionals across Canada and the Philippines. NQX emphasizes leveraging technology to enhance — not replace — human customer experiences and offers bilingual support in English and Canadian French.

📋 Description

• Provide direct support to customers by phone, email, live chat and text • Guide customers on product size, fit and styling • Inform customers about warranty, shipping and return policies • Respond in a timely manner with courtesy and empathy • Propose solutions to identified problems to increase customer satisfaction and loyalty • Promote complementary solutions and products on the online platform based on customer needs and habits • Complete paid training beginning October 16

🎯 Requirements

• Fluently bilingual (English and French) • Reside in New Brunswick • Availability for 20 to 40 hours/week, including evenings and weekends • Monday to Friday availability from 10:00 am to 10:00 pm Atlantic Time • Weekend availability from 10:00 am to 6:00 pm Atlantic Time • High-speed Internet connection (minimum 25 Mb/s) • Secure, quiet workspace in a closed room with locked door and confidential environment • Excellent communication and interpersonal skills • Ability to multi-task in a computerized environment • Problem-solving attitude • Completed high school diploma or equivalent

🏖️ Benefits

• Hourly bonus for weekend work • Fully paid training program • Work from the comfort of your own home • Equipment provided