Bilingual Customer Service Analyst

🕒 September 3

🇨🇦 Canada – Remote

💵 $46.3k - $52.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 43%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Medavie

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance • Community Health

Medavie is a national health solutions partner dedicated to improving the wellbeing of all Canadians. It integrates benefits management, healthcare delivery, and advanced health solutions, aiming to transform healthcare in Canada with innovative approaches. Medavie also focuses on community health through its foundation, promoting initiatives for accessible and equitable healthcare services.

📋 Description

• Receive health-related incoming calls, faxes, mail and web-based requests from health care professionals • Ensure all necessary information is obtained to process authorization requests • Resolve issues related to authorization requests • Respond to requests about health care benefits, program eligibility and general inquiries • Provide a high level of customer service across all service areas • Liaise with medical consultants and health care professionals to clarify requests • Review, analyze and process requests according to established criteria • Correspond with clients, medical consultants, health care professionals and stakeholders through email, phone and other channels • Work a consistent Monday-to-Friday shift between 12:00 pm and 8:30 pm Atlantic Time • Work from home using employer-provided equipment and secure home-work requirements

🎯 Requirements

• Relevant customer service or office administration working experience and/or a post-secondary diploma or degree • Ability to review, analyze and process requests from health care professionals according to established criteria • Clear, concise and friendly communication through email and phone • Ability to organize work and information accurately and efficiently • Strong technical aptitude and ability to multitask across multiple software applications • Ability to correspond with clients, medical consultants, health care professionals and stakeholders through various communication methods • Ability to work quickly and accurately under time pressure • High attention to detail and ability to concentrate while using a computer for prolonged periods • Ability to work independently and as a team member • Problem-solving and strong critical thinking skills • Ability to learn quickly and understand client needs • Fluently bilingual in English and French, written and verbal • Reliability Status Clearance (Enhanced Level B) required • Fingerprinting, Criminal Record Check and Credit Check required • Must have resided in Canada for at least 5 years • Must hold Permanent Resident or Citizenship Status • Private work area with a locked door and secure perimeter doors • Approved locking file cabinet and locked office space in a controllable environment • Approved home network and compliant router/password security • Private work area free of household noise • Privacy protections for computer monitors; privacy screens required if the home is shared • Secure e-work space before leaving it • Mandatory headset; speakerphone use is not permitted

🏖️ Benefits

• Comprehensive health and dental plan that is 100% employer paid effective on your first day • Permanent full-time position with opportunity to grow in a well-established organization • 100% employer-matched Defined Contribution Pension Plan • Annual Incentive Bonus • Paid vacation • Gifted week of vacation in your first year • Optional Vacation Purchase Program • Monday to Friday shifts and no weekends • Extensive virtual paid training program • Opportunities for career development and advancement • Personal wellness account • Health resources • Fitness center discounts • Necessary work-from-home equipment provided • Flexible work options • Supportive leadership • Accommodations or adjustments during recruitment • Diverse team of colleagues with multiple fields of expertise

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