Bilingual Customer Experience Agent

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $56.5k - $74k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Intiveo

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

📣 Marketing

Healthcare • Consulting • Marketing

Intiveo is a patient engagement software company specializing in automated communication solutions for dental practices. The platform includes features such as reminders, waitlists, surveys, chat, mass messaging, and social reviews, designed to streamline patient interaction and enhance the overall patient experience. Intiveo integrates easily with over 60 practice management solutions and is embraced by a significant portion of dental schools in North America. With a focus on reducing miscommunication and improving practice performance, Intiveo aims to simplify the management of multi-location dental practices, DSOs, and independent practices.

📋 Description

• Handle inbound customer inquiries and support requests in written and verbal French and English • Proactively reach out to customers requiring assistance or account reviews • Communicate directly with customers to identify their goals, direct them to best practices, and answer product questions • Assist in developing best practices for handling support requests • Assist the Team Lead in retention and upselling • Report to the Manager of Support and collaborate with customer success managers and onboarding managers • Work in a progressive and challenging environment

🎯 Requirements

• Minimum 2 years' experience in a customer-facing support role in a SaaS environment • Excellent communication skills • Experience with customer support software (Zendesk) • Strong business, operational and technical aptitude • Comfortable working in a fast-paced, scaling SaaS company • Written and verbal fluency in French and English • Ability to work between 8:30am and 5:00pm PST daily

🏖️ Benefits

• Generous vacation time • Wellness Fund • RRSP matching • ESOP (employee stock ownership program) • Annual retreat • Birthday off