Customer Support Specialist – Payroll

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $55k - $65k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

👻 Ghost score 0%

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Push Operations

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🏨 Hospitality

🍽️ Food & Beverage

Healthcare • Hospitality • Food & Beverage

Push Operations is a cloud-based workforce management and payroll platform that helps restaurants and hospitality businesses automate scheduling, time tracking, hiring and onboarding, payroll, HR compliance, and reporting. The SaaS product includes one-click payroll, mobile clock-in with photo/facial capture, real-time BI dashboards, integrations with POS and accounting systems, and industry-specific features for quick service, cafes, pizzerias, pubs, and breweries to reduce labor costs and simplify HR operations.

📋 Description

• Handle high-volume inbound requests by phone and email • Manage approximately 200–400 monthly support tickets while maintaining SLA performance and CSAT • Answer payroll questions, provide guidance, and proactively solve customer challenges • Follow guidelines, SOPs, and verification standards for secure handling of confidential payroll information • Collaborate with Internal Support and other departments on payroll and accounting queries • Review account setup within Push and support workflows involving government agencies • Use documented processes and escalation paths when needed • Create and update knowledge-base articles and self-serve resources • Meet or exceed quarterly quality, productivity, SLA, and CSAT targets • Collaborate with internal teams to improve payroll-rule knowledge and documentation • Balance speed and accuracy in a high-volume customer support environment • Monitor legislative updates and apply multi-province payroll compliance knowledge

🎯 Requirements

• 2+ years of payroll experience • Post-secondary diploma or degree in Accounting • Strong understanding of Canadian payroll rules and legislation • Basic accounting principles • PCP or CPM designation from the Canadian Payroll Association certification (preferred) • Strong communication, interpersonal, and organizational skills • Comfortable working with software and adopting new technologies • Solution-oriented approach • Ethical and professional handling of confidential information • Active listening and ability to understand customer needs • Ability to multitask and prioritize in a fast-paced environment • Genuine passion for customer support • Open-mindedness and willingness to ask for help • Resourceful and growth mindset • Eligible to work from any location across Canada

🏖️ Benefits

• Remote-first work environment • Option to work remotely or from the Downtown Vancouver office • Supportive environment focused on personal and professional growth • Personal and professional goal discussions • Equal opportunity workplace • Disability accommodations throughout recruitment and selection • Human oversight throughout AI-assisted screening and assessment