Field Experience Specialist

🕒 September 26

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $32.9k - $66.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Allegion

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2013

🏭 Manufacturing

🔐 Security

🔧 Hardware

💰 Post-IPO Debt on 2022-06

Manufacturing • Security • Hardware

Allegion is a company specializing in security solutions, focusing on security around the door and adjacent areas. They produce a wide range of products from mechanical locks to advanced biometric scanning devices, providing integrated and simple security solutions. Allegion aims to redefine security through innovative technology, ensuring safety wherever customers may be.

📋 Description

• Provide elevated services to Allegion customers for a specific territory • Respond to customer inquiries within a 24-hour SLA • Demonstrate product and process expertise • Assist with general phone and email queues as required • Collaborate with internal departments, especially sales, to achieve customer targets • Monitor customer activities, identify trends, and recommend experience improvements • Provide solutions involving products, pricing, order fulfillment, customer programs, and corporate policies • Process returns, replacements, account credit adjustments, warranty/labor, DRD, territory email, and document-related requests in business systems and the corporate CRM • Build customer relationships through daily interactions and account visits • Participate in client visits and meetings to discuss account performance, gather feedback, and plan future activities • Provide insights and recommendations for continuous organizational improvement • Demonstrate departmental leadership to meet performance targets • Provide personalized attention and expertise to increase customer satisfaction • Perform other assigned duties

🎯 Requirements

• HS Diploma/GED required • BS Degree preferred • 3+ years of related experience • Legally authorized to be employed in the United States • No employment visa sponsorship available • Exceptional customer focus with ability to understand customer needs • Ability to interact and communicate effectively at all levels of the organization • Experience with process improvement initiatives • Excellent oral and written communication skills • Problem solving ability in a complex environment • Customer-centric ability to balance customer benefits and business goals • Strong organizational skills with ability to execute/implement strategic design • Capability to manage multiple priorities, manage virtual teams, and gain cooperation while driving accountability • Ability to work primarily Central and Pacific Time Zone hours • Work schedule of Monday through Friday, 8:00 a.m. to 5:00 p.m.

🏖️ Benefits

• Health, dental and vision insurance coverage • Competitive Paid Time Off • 401K plan with a 6% company match and no vesting period • Health Savings Accounts • Flexible Spending Accounts for healthcare and dependent daycare expenses • Short-Term and Long-Term Disability Insurance paid for by Allegion • Term life insurance with option to purchase supplemental coverage • Tuition Reimbursement • Voluntary Wellness Program with monetary rewards • Employee Discounts through Perks at Work • Community involvement and opportunities to give back • CliftonStrengths assessment and coaching • Flexible remote work arrangement with occasional on-site visits as needed • Professional development opportunities