Quality Team Leader

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🔥 27 minutes ago

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Allianz

WebsiteLinkedInAll Job Openings

10,000+ employees

🛡️ Insurance

💸 Finance

💰 $85M Post-IPO Equity - Allianz on 2018-04

Insurance • Finance

Allianz is a global financial services company founded in 1890 that provides insurance and asset management solutions to individuals and organizations across more than 70 countries. The company employs actuaries, advisors, underwriters, lawyers, marketers, and technology specialists, and emphasizes digital transformation and AI skills across roles. Allianz promotes workplace inclusion, privacy-conscious hiring practices, financial education through programs like Allianz School For Life, and engages in sponsorship and recognition programs such as partnerships with the Olympic & Paralympic movements and various workplace and training awards.

📋 Description

• Lead, coach, and develop a team of Quality Specialists. • Analyze quality, complaint, and performance data to identify opportunities for improvement. • Support process improvements, operational initiatives, and change management activities. • Conduct performance reviews, one-on-one meetings, and coaching sessions. • Monitor productivity, quality, and service levels to achieve team goals. • Manage workload distribution and support operational efficiency. • Serve as the escalation point for complex or high-risk customer escalations, concerns, and complaints. • Oversee quality checks and assurance across the team's work to ensure accuracy, consistency, and adherence to standards. • Ensure quality checks and complaint handling meet regulatory requirements and company standards. • Collaborate with Claims, Quality, Compliance, Legal, and Customer Experience teams to resolve issues and improve outcomes. • Ensure functional rule application locally and support audit process and closing findings as required. • Engage directly with customers and partners to resolve concerns and strengthen relationships. • Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.

🎯 Requirements

• Associate's degree or equivalent combination of education and experience • 3+ years of experience in quality assurance, complaints handling, claims, insurance operations, or a related field • Previous leadership, supervisory, or team lead experience preferred • Strong understanding of quality assurance, complaint resolution, and regulatory requirements • Proven coaching and employee development skills • Excellent problem-solving, decision-making, and conflict-resolution abilities • Strong analytical and communication skills • Ability to manage multiple priorities in a fast-paced environment • Proficiency with Microsoft Office and operational reporting tools.

🏖️ Benefits

• Health, dental, and vision insurance • Retirement savings plans • Paid time off • Work Well programs • Professional development courses