Inside Service Agent – Cultural

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Allstate

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1931

💼 Consulting

📦 Logistics

🛡️ Insurance

💰 Post-IPO Equity on 2014-01

Consulting • Logistics • Insurance

Allstate is an industry leader in providing insurance solutions, focusing on home, auto, device, and identity protection. With a commitment to customer well-being, Allstate aims to instill peace of mind and financial security for its customers. The company also emphasizes community impact and sustainability through various initiatives, showcasing their dedication to social responsibility and positive change.

📋 Description

• Answer service and billing calls and take first notice of loss (FNOL) calls from customers • Respond to customer inquiries about their policy • Be knowledgeable of Allstate policies and procedures in the province(s) licensed in • Provide personalized insurance service as a Trusted Advisor • Promote Allstate features and benefits during portfolio reviews • Manage policy renewals and client requests for policy changes • Reply to online requests • Promote client loyalty through attention to detail and relationship building during renewals and updates • Upsell and cross-sell Auto and Property products according to underwriting guidelines • Provide support and guidance when handling FNOL claim calls • Document loss details in the claim system • Perform specified claim tasks and transfer/assign claims to a Claim Advisor • Meet and exceed key performance and attendance metrics • Report to the Manager, Inside Service

🎯 Requirements

• Post-secondary education or equivalent work experience • Must have OTL or General level 1 Insurance License or be willing to obtain for the province you are located in • Must have 1 - 3 years customer service experience • Must speak, read and write Cantonese/Mandarin and English • Proficient computer skills in MS Office applications • This is a work from home position; you must have a space conducive to working from home • Ability to work evenings is required • Call center and insurance experience is preferred • Must be available to work all hours of operation, Monday to Friday, 7 am to 8 pm EST, with rotating schedules • Standard work week is 37.5 hours

🏖️ Benefits

• Fully remote/home-based work arrangement • Employee discounts (15% on auto and property insurance, plus many other products and services) • Good Office program (receive up to 400$ back after purchasing office equipment) • Student Loan Payment Matching Program for Government Student loans • Comprehensive Retirement Savings Program with employer matched contributions • Annual Wellness allowance to support employees with improving health and wellbeing • Personal reflection day • Tuition Reimbursement • Working within the community and giving back • Workplace accommodations