Customer Service, Call Center Specialist – Pharmaceuticals

🕒 May 15

🇨🇦 Canada – Remote

💵 CA$19 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 35%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Alphanumeric Systems

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1979

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Alphanumeric Systems is a healthcare and life-sciences communications and services firm that provides medical and scientific communications, regulatory writing and submission support, pharmacovigilance, contact center and patient engagement services, KOL engagement, and facilities management and space optimization for pharmaceutical and biotech clients. The company delivers compliance-driven, omnichannel outreach and learning solutions with global reach to support therapy launches, patient access programs, HCP collaboration, and ongoing patient care.

📋 Description

• Manage order-to-cash and reverse distribution processes for a pharmaceutical client’s vaccine portfolio • Engage with customers, trading partners, and stakeholders to provide order and administrative support • Ensure compliance and accuracy throughout customer interactions • Develop and maintain strong customer relationships • Achieve customer satisfaction through front-line contact with client customers • Handle and respond to inbound customer calls within service-level parameters • Work independently and efficiently in a high-pressure environment while managing competing priorities • Communicate accurately through multiple channels while maintaining attention to detail • Build strong customer relationships and collaborate with cross-functional team members • Develop in-depth knowledge of the client’s product line, pricing structures, and channel operations strategies • Process orders, claims, and returns accurately and on time • Escalate issues and transactions outside designated remit and proactively identify issues • Follow standard operating procedures and identify process-improvement opportunities • Support returning orders, vaccine product inquiries, prices and vaccine availability, payment/account balances, e-commerce guidance, shipping status, claims, escalations, and website account management including password resets and account activations

🎯 Requirements

• Must already be based in Canada • Must have fully legal and valid documentation to work in Canada (PR or valid Work Permit plus valid SIN) • Excellent English communication skills, spoken and written • Minimum of 2 years in a customer service environment, preferably a call center • PC experience and knowledge of business software • Concentration in Microsoft applications: Windows, Word, Excel, PowerPoint, Outlook, etc. • Experience supporting customers with various e-commerce and ticketing systems • Comfortable making inbound and outbound calls • Understanding of web navigation and standard browser software, such as Chrome and/or Firefox • Experience using standard process management methodologies • BA or BSc preferred; health/life sciences degree is an asset • Experience in the pharmaceutical and/or health/life sciences industry is an asset • Preference for people based in Eastern Time Zone or similar

🏖️ Benefits

• Medical insurance • Dental insurance • Life insurance • Fully remote work from anywhere in Canada • All equipment provided