Travel Insurance Counsellor

🕒 2 days ago

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AMA - Alberta Motor Association

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1926

👥 B2C

B2C • Insurance • Transportation

AMA - Alberta Motor Association is a membership-based organization that provides a wide range of services to its members, including roadside assistance, insurance products, driving lessons, vehicle registration, and travel assistance. AMA is committed to enhancing the safety and wellbeing of Albertans through community involvement, innovative programs, and member rewards. With a strong emphasis on protecting motorists and providing valuable services, AMA supports both individual and business needs across various automotive and lifestyle sectors.

📋 Description

• Assess member needs and recommend the most suitable AMA travel insurance products, clearly explaining coverage details, exclusions, and policy requirements. • Deliver exceptional sales and service across in-person, phone, and online channels, ensuring first-call resolution and timely responses. • Prepare accurate and complete policy documentation while maintaining strong attention to detail, privacy compliance, and information security. • Follow AMA Travel policies, procedures, and operational standards, adhering to audit controls, compliance requirements, and quality expectations. • Build strong, positive relationships with members and travel partners by creating an inviting, “Practically Family” experience and resolving concerns with empathy and professionalism. • Support business initiatives by participating in call-out campaigns, consumer events, and product or marketing programs. • Contribute to operational improvements and apply sound judgment to support AMA’s strategic priorities and brand standards.

🎯 Requirements

• High school diploma and at least one year of retail customer service experience; travel or insurance industry experience is an asset. • Strong knowledge of travel insurance products, reservation systems, and basic accounting principles, with proficiency in Microsoft Office. • Excellent needs-assessment abilities supported by strong communication, active listening, and customer service skills. • Demonstrated sales capability and confidence presenting information to members or at events. • Ability to manage time, prioritize tasks, and adapt effectively in a fast-paced environment. • Empathy, creativity, and a solution-focused mindset for addressing and resolving member issues. • Confidence in sharing travel insurance knowledge professionally and accurately.

🏖️ Benefits

• Competitive salary and flexible benefits, with access to health and wellness accounts. • Employer-paid retirement savings program (with AMA matching). • Discounts on AMA products including travel, insurance, memberships, driver education, and more. • Free travel medical insurance for you and your immediate family. • Unlimited learning opportunities and dedicated development time. • Generous paid time off including vacation, personal days, a Me Day, and Volunteer Day.