Enterprise Account Manager

🕒 August 7

🦌 Connecticut, Maine, +3 more states – Remote

🦌 Connecticut – Remote 🦞 Maine – Remote 🗻 New Hampshire – Remote 🗽 New York – Remote ⚓ Rhode Island – Remote

💵 $100k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Ambry Genetics

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1999

🏥 Healthcare

💼 Consulting

🧬 Biotechnology

💰 Series unknown on 2017-11

Healthcare • Consulting • Biotechnology

Ambry Genetics is a clinical diagnostic laboratory specializing in advanced genetic testing for hereditary cancer, rare disease, and other inherited conditions. The company offers DNA and paired DNA/RNA testing (including +RNAinsight®), exome sequencing with proactive reanalysis (Patient for Life), and lab-supported digital care tools (Ambry CARE) to help identify at-risk patients, facilitate testing, and report actionable results. Ambry also conducts translational genomics research and collaborates with academic and industry partners to improve variant classification and diagnostic yield.

📋 Description

• Manage, monitor, and execute account management within existing institutional client accounts to drive sustainable and reproducible growth and revenue • Collaborate with institutional clients on voice-of-customer feedback for IT and Software Development of the CARE solution • Collaborate with marketing on establishing KOLs, clinical research, testimonials, and marketing outreach • Ensure clients have a strong, layered, and trouble-free experience with Ambry products and services • Ensure customers are aware of relevant product updates and new products/services • Establish CARE Steering Committees and develop monthly and quarterly client business reviews • Drive growth within institutional clients for revenue, sites, and compliance • Oversee continued customer adoption, training, and development of best practices • Ensure successful delivery of detailed and complex sales offerings while tracking and measuring solution value • Partner with account executives, digital health operations, IT, software development, and other internal colleagues for aligned customer engagement and effective support • Identify upsell and expansion opportunities while ensuring renewal and retention metrics are exceeded • Liaise proactively with customers, build trust, and maintain rapport • Drive renewals by identifying customer pain points and coordinating internal resolution • Encourage customer advocacy through NPS surveys, external reviews, case studies, testimonials, and referrals • Ensure complete post-sale customer success and satisfaction as a trusted advisor and business partner • Lead overall client governance and build relationships with operational leaders, executives, and C-suite stakeholders

🎯 Requirements

• Proven experience in sales or as a sales support specialist providing solutions based on customer needs • 3–5 years of experience in sales, project management, software sales, or Healthcare IT within health systems, IDNs, and regional laboratory markets • Strong communication, leadership, executive presence, and interpersonal skills • Aptitude for building relationships with professionals at all organizational levels • Excellent organizational and resource management competencies • Health system navigation and strategic agility • Innovation management • Problem-solving and negotiation ability • BS/BA in business administration, sales, or a relevant field

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • FSA • Paid sick leave • Generous paid time off (PTO) program • 401(k) plan