Manager – International Account Development

🕒 2 days ago

🦌 Connecticut, District of Columbia, +10 more states – Remote

🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $89.3k - $150.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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American Express

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

🤝 B2B

Banking • Finance • B2B

American Express is a global financial services company that issues consumer, business, and corporate credit cards, operates payment and merchant services, and offers banking products such as savings accounts, certificates of deposit, and personal loans. It provides rewards and travel programs, corporate and B2B payment solutions, financial education and security services, and extensive cardmember and merchant support.

📋 Description

• Own and drive the global strategic vision for the account, including business plans and clear action steps to deliver program growth, retention, and client satisfaction. • Develop and maintain executive-level relationships across business units and geographies, ensuring strong connectivity with key stakeholders in Payment Operations, Finance, Disputes, Product, and Technology. • Collaborate closely with internal partners across Product, Risk, Servicing, Technology, Legal, TLS, and Strategic Partnerships to deliver tailored solutions and ensure operational excellence. • Maintain a deep understanding of the client's industry, platform model, organizational goals, and evolving priorities, particularly within the travel and digital commerce space and specifically the corporate travel agency landscape. • Design and lead regular business reviews, communicating performance, insights, and opportunities clearly and persuasively. • Consult with clients using a value-driven approach, clearly articulating the Global Corporate Payments value proposition and quantifying business impact. • Identify and implement cross-sell opportunities across B2B Payment Solutions, Virtual Payments, and T&E card products. • Achieve portfolio growth and retention targets. • Serve as the point of escalation and resolution, using structured action plans and project management tools as needed. • Analyze client financial performance and P&Ls to recommend strategies for improving profitability, optimizing working capital, and enhancing efficiency. • Deliver an exceptional client experience by ensuring that contractual obligations, SLAs, and service expectations are consistently met or exceeded. • Leverage travel agency knowledge to design payment and servicing solutions tailored for corporations with large-scale travel needs, including supplier negotiations, booking workflows, duty of care considerations, and cost-optimization strategies.

🎯 Requirements

• Strong track record of building relationships and influencing at the executive level, including presenting business cases and performance reviews to senior stakeholders. • Demonstrated ability to lead cross-functional projects across virtual teams, regions, and internal departments. • Skilled in navigating ambiguous or evolving client needs, with a proactive and strategic approach to solving problems. • Experience developing and progressing a pipeline of opportunities through strategic, solution-based selling. • Strong project management and organizational skills, with the ability to manage multiple priorities under tight timelines. • Excellent communication and storytelling skills, with the ability to translate complex data into clear, compelling recommendations. • Proficiency in developing strategic plans and action plans tailored to client-specific goals. • High degree of professionalism, responsiveness, and customer service orientation. • Minimum of 3 years of experience working within the corporate travel industry or travel technology space, with familiarity with the travel payment needs of large and multinational companies. • Deep understanding of the travel agency operating model, travel technology and infrastructure, and the integration of travel payment solutions. • Proven experience managing global clients with complex, matrixed structures, ideally in travel, digital, technology, or marketplace-related industries. • Deep understanding of Global Corporate Payments products, including both B2B and T&E payment solutions. • Knowledge of or experience with Virtual Payment solutions is a plus. • Strong commercial acumen with the ability to interpret and influence financial levers, including incentive structures, pricing, and margin drivers. • Ability to work virtually, as well as residence in and travel within the posted Tri-State/Northeast/Mid-Atlantic territory is required.

🏖️ Benefits

• Competitive base salaries • Bonus incentives • 6% Company Match on retirement savings plan • Free financial coaching and financial well-being support • Comprehensive medical, dental, vision, life insurance, and disability benefits • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) • Free and confidential counseling support through our Healthy Minds program • Career development and training opportunities